Summary
Skills
Education
Work History
Timeline
Overview
OfficeManager

Elijah Adams

Stoughton,WI

Summary

Organized and motivated employee eager to apply the skills learned in and out side of the work environment in various Applications. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

  • Component Replacement
  • User Support
  • User Training
  • Online Chat Support
  • Help Desk Support
  • Computer Maintenance
  • System Optimization
  • Technical Troubleshooting
  • Teamwork and Collaboration

Education

Some College (No Degree) - Cyber Security

University of Wisconsin - Madison
Madison, WI

Work History

Consultation Agent

Geek Squad - Best Buy
Madison, WI
09.2022 - Current
  • Resolved customer complaints in a timely manner.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Analyzed customer feedback to identify trends and improve customer service experience.
  • Identified opportunities for process improvement within the organization.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Built strong relationships with customers through providing exceptional service.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Timeline

Consultation Agent

Geek Squad - Best Buy
09.2022 - Current

Some College (No Degree) - Cyber Security

University of Wisconsin - Madison

Overview

1
1
year of professional experience

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Elijah Adams