Elijah Artis
Lubbock
Summary
An accomplished Store Manager focused on problem-solving and team leadership. Known for excellent customer satisfaction and positive team culture due to strategic staff training and performance management.
Overview
9
9
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Lubbock, TX
05.2021 - Current
- Led team to achieve operational excellence through effective training and performance management.
- Streamlined inventory management processes, ensuring product availability and reducing waste.
- Implemented customer service initiatives that enhanced guest satisfaction and loyalty.
- Analyzed sales data to identify trends, driving targeted marketing strategies for improved revenue.
- Fostered a positive work environment, mentoring staff to promote teamwork and professional growth.
- Managed financial performance by monitoring budget adherence and controlling expenses effectively.
- Ensured compliance with health and safety standards, maintaining a safe environment for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Hall Director
West Texas A&M University Residential Living
Canyon, TX
06.2017 - 08.2018
- Supervised daily operations of residence halls, ensuring adherence to university policies and standards.
- Developed and implemented programs to enhance student engagement and community building within residence life.
- Mentored resident advisors, fostering professional development and leadership skills through training initiatives.
- Collaborated with campus departments to address student needs, effectively resolving concerns and enhancing support services.
- Managed crisis situations with a focus on conflict resolution, ensuring a safe living environment for all residents.
- Organized large-scale events such as orientation sessions or open houses for prospective students and their families.
Education
Bachelor of Science - Psychology
West Texas
Canyon, TX12-2018
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Accomplishments
- Manager of the Quarter (2023 and 2025)
- Achieved Top 200 national store ranking within inauguration of store rankings.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
05.2021 - Current
Hall Director
West Texas A&M University Residential Living
06.2017 - 08.2018
Bachelor of Science - Psychology
West Texas