Elijah Brown
Jacksonville,FL
Summary
Dedicated and versatile professional with experience in customer service and restaurant management training. Possesses a solid foundation in cybersecurity through Google's resources. Proven ability to manage diverse tasks and deliver excellent customer experiences. Currently thriving in a customer service role at Walmart, demonstrating strong problem-solving skills and a commitment to enhancing customer satisfaction. Ready to leverage a unique blend of hospitality and technical knowledge in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Walmart
Jacksonville, FL
01.2024 - Current
- Provided customer service support when necessary.
- Emphasized fast, friendly customer service.
- Developed processes for improving customer service operations.
- Attended to customer service issues.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Monitored workflow, productivity, and customer service levels.
- Implemented strategies to support customer service delivery.
Store Manager in Training
Newks Express
Jacksonville, Florida
02.2021 - 01.2024
- Supervised staff of up to 10 employees and conducted performance reviews.
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Implemented promotional campaigns designed to increase product sales volume.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Participated in weekly meetings with other store managers to discuss best practices.
- Ensured accurate cash handling procedures were followed at all times.
Education
Some College (No Degree) - Electrician
Tulsa Welding School
Tulsa, FL07-2025
Skills
- Customer Service Management
- Customer service expertise
- Delivers exceptional customer service
- Customer service experience
- Automate cybersecurity tasks with Python
- Tools of the Trade: Linux, and SQL
- Foundations of Cybersecurity
- Sound the Alarm: Detection and Response
- Assets, threats, and vulnerabilities
- Play It Safe: Manage Security Risks
- Connect and Protect: Networks and Network Security
- Put It to Work: Prepare for Cybersecurity Jobs
- Integrated soldering skills into electronic assembly and repair tasks
- Identified and resolved electrical disturbances affecting system performance
- Understanding of circuit protection, grounding, and electrical safety protocols
- Applied electrical fundamentals in troubleshooting and repairing wiring systems
- Familiar with solar photovoltaic (PV) system components, design, and operation
Affiliations
- Love helping around my church
- Love exercising
Certification
Google Cybersecurity
Accomplishments
- Skilled in diagnosing and repairing electrical issues using multimeters and other diagnostic tools.
- Skilled in using multimeters and continuity testers to verify circuit integrity
- Performed AC and DC voltage checks to diagnose electrical system performance.
- Proficient in measuring AC and DC voltage, current, and resistance using multimeters.
Timeline
Customer Service
Walmart
01.2024 - Current
Store Manager in Training
Newks Express
02.2021 - 01.2024
Some College (No Degree) - Electrician
Tulsa Welding School
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