ELIJAH BROWN
Summary
Relationship-driven sales professional with leadership experience and a proven record of exceeding sales goals through consultative selling and exceptional customer service. Known for building trust, coaching teammates, and creating positive customer experiences. Seeking to bring strong communication, relationship-building, and sales skills to an Automotive Business Development Center or Sales Position.
Overview
6
6
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
Hadley
03.2026 - Current
- Deliver attentive customer service in a fast-paced, high-volume restaurant.
- Build rapport with guests to create positive dining experiences and encourage repeat business.
- Effectively prioritize multiple tables while maintaining accuracy and professionalism.
- Resolve customer concerns calmly and efficiently.
- Managed cash transactions accurately while maintaining food safety and cleanliness standards.
Front End Coordinator | Key Holder
Sierra Trading Post / TJX Companies
Northborough
08.2023 - 01.2025
- Selected by district leadership to lead district credit card sales meetings for Store Managers and Front End Coordinators after consistently achieving the #1 district ranking in credit card sales over multiple months.
- Improved store ASAT (customer satisfaction) scores by generating positive customer survey responses through exceptional customer service.
- Managed front-end operations including opening, closing, cash office balancing, key holder responsibilities, returns, overrides, and daily operational standards.
- Trained and coached associates on customer service, consultative selling techniques, and credit program enrollment to enhance team performance.
- Resolved escalated customer concerns to maintain positive shopping experience and strengthen customer loyalty.
- Maintained merchandising standards, inventory organization, and front-end operational readiness to support efficient daily store operations.
Machine Operator / Assembler
Adecco
Clinton
03.2024 - 12.2024
- Maintained quality and safety standards in a fast-paced manufacturing environment.
- Diagnosed production issues to minimize downtime and maintain efficiency.
- Worked collaboratively across departments to meet production goals while maintaining attention to detail.
Crew Member
Wendy's
Marlboro
03.2020 - 02.2022
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Upsold menu items, enhancing guest experience and contributing to sales growth.
- Managed cash transactions accurately while maintaining food safety and cleanliness standards.
Education
High School Diploma -
Clinton Senior High School
Clinton, MASkills
- Customer relationship management
- Consultative selling
- Customer service excellence
- Sales and upselling strategies
- Leadership and coaching
- Effective communication
- Conflict resolution skills
- Problem-solving techniques
- Time management
- Team collaboration
- Cash handling expertise
- Microsoft Office
Timeline
Server
Applebee's Neighborhood Grill & Bar
03.2026 - Current
Machine Operator / Assembler
Adecco
03.2024 - 12.2024
Front End Coordinator | Key Holder
Sierra Trading Post / TJX Companies
08.2023 - 01.2025
Crew Member
Wendy's
03.2020 - 02.2022
High School Diploma -
Clinton Senior High School