Elijah Delgado
Houston
Summary
At PS21, I enhanced dining efficiency and guest satisfaction by expertly managing reservations, supporting team members, and streamlining the host stand. My blend of customer service excellence and computer skills, coupled with a knack for multitasking, significantly contributed to the restaurant's smooth operation.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
PS21
04.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Acellus Academy
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Computer Skills
- Telephone reception
- First aid training
- Food running
- Table bussing
- Safe food handling
- Positive and professional
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Beginner japanese 1
- Intro to CS and programming with Tokyo TechX
Languages
Japanese
Limited Working
Spanish
Elementary
English
Native or Bilingual
Timeline
Host
PS21
04.2023 - 01.2024
Acellus Academy
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