Elijah Gonzalez
Schertz,TX
Summary
Determined and motivated Manager with 7 years of experience in the retail and grocery industry. Seeking a new position in sales or management where I can demonstrate my skills in communication and leadership. Dedicated Department Manager with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
HEB Grocery Store
Schertz, TX
05.2018 - Current
- Lead and manage a team of 7 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Ensured compliance with all safety regulations in the workplace.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Identified training needs among staff members and organized relevant workshops accordingly.
Education
Associate of Arts - Business Management
Northeast Lakeview College
Universal City, TX05-2024
Skills
- Employee Scheduling
- Performance Management
- Database Management
- Workflow Coordination
- Cost Planning
- Resource Coordination
- Customer Service
- Customer Engagement
- Training and mentoring
Certification
- Food safety Management Certification
Timeline
Department Manager
HEB Grocery Store
05.2018 - Current
Associate of Arts - Business Management
Northeast Lakeview College
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