Elijah Jimenez
Fuquay-Varina,NC
Summary
Experienced and driven hospitality professional with over nine years in guest services and hotel operations. Currently, I am the Front Desk AM Shift Lead at Residence Inn Charlotte, where I’ve helped lead a high-performing team, improve guest satisfaction, and streamline daily processes in a fast-paced environment. I’m now looking to take the next step in my career and bring my leadership experience and passion for top-tier service to the Assistant Manager role at Encore Boston Harbor.
Overview
8
8
years of professional experience
Work History
Front Desk AM Shift Lead
Residence Inn by Marriott - Summit Hospitality Grp
Charlotte, NC
09.2024 - Current
- Train new associates in Marriott Bonvoy systems, guest service protocol, and daily task management.
- Lead front desk operations for the morning shift, ensuring smooth check-ins, room readiness, and timely guest service.
- Resolve escalated guest concerns with poise and professionalism to improve satisfaction.
- Collaborate with housekeeping and maintenance to ensure proficient service delivery.
Supervisor of Operations
Springhill Suites By Marriott - Peak Hotels
Apex, NC
03.2022 - 05.2024
- Supervised daily hotel operations, including staffing, guest relations, and shift execution.
- Delivered training programs to enhance team effectiveness and reduce onboarding time.
- Improved efficiency through communication, team motivation, and exceptional service standards.
- Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
Guest Service Agent
Summit Hospitality Group Ltd.
Raleigh, NC
03.2017 - 04.2020
- Provided front-line customer support across three Marriott properties on Crabtree Raleigh Hill. Residence Inn, Fairfield Inn, and Courtyard!
- Managed multi-line phone systems, reservations, and concierge-style recommendations.
- Supported POS system transactions, maintenance coordination, and loyalty program enrollments.
Intern - Audio/Visual & Creative Media
Awakening Leadership Center
Smithfield, RI
09.2017 - 06.2018
- Helped manage AV for 100+ live events; collaborated on multimedia content for Spotify and Apple Music.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of acquaintances to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Cranston High School East
Cranston, RI06-2015
Music Industry Essentials Certification - Music Business
NYU Tisch
New York, NYSkills
- Guest service
- Staff training
- Operational management
- Conflict resolution
- Marriott Bonvoy systems
- Customer relationship management
- Hospitality leadership and team supervision
- Front desk operations and guest experience
- Conflict resolution and communication
- Training and onboarding
- Upselling and guest loyalty programs
- Problem solving and attention to detail
- Relocation-ready Marriott brand experience Hilton brand experience
Timeline
Front Desk AM Shift Lead
Residence Inn by Marriott - Summit Hospitality Grp
09.2024 - Current
Supervisor of Operations
Springhill Suites By Marriott - Peak Hotels
03.2022 - 05.2024
Intern - Audio/Visual & Creative Media
Awakening Leadership Center
09.2017 - 06.2018
Guest Service Agent
Summit Hospitality Group Ltd.
03.2017 - 04.2020
High School Diploma -
Cranston High School East
Music Industry Essentials Certification - Music Business
NYU Tisch
Similar Profiles
Selma LakachaSelma Lakacha
Assistant General Manager at Peg Hospitality - Marriott Residence InnAssistant General Manager at Peg Hospitality - Marriott Residence Inn
Julie PaganoJulie Pagano
Front Desk Manager at Concord Hospitality/ Residence Inn By MarriottFront Desk Manager at Concord Hospitality/ Residence Inn By Marriott
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
Orion MorettoOrion Moretto
Picking and Packing at Plant Delights NurseryPicking and Packing at Plant Delights Nursery
PALAK NIGAMPALAK NIGAM
SENIOR CLINICAL DATA MANAGER at GE HealthcareSENIOR CLINICAL DATA MANAGER at GE Healthcare