ELIJAH KATES
La Verne,California
Summary
Motivated and adaptable marketing student with four years of experience in fast paced environments and over a year of hands on e commerce operations. Skilled in customer service, product sourcing, online selling, digital content creation, and problem solving. Strong communicator with growing knowledge in marketing, digital strategy, and creative production. Experienced in running online storefronts, managing shipping and logistics, and using AI tools and graphic design software to streamline workflows. Brings reliability, creativity, and strong follow through to every role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
10.2021 - Current
- Support day to day online grocery operations including picking, staging, and preparing customer orders.
- Regularly designated by team and store leads to assist coworkers and maintain smooth operations when leadership stepped away.
- Assist customers with questions, returns, and order issues using strong communication and problem solving.
- Work directly with Uber and Spark driver services to fix delivery complications and ensure customer orders arrive correctly.
- Handle customer service calls by addressing order problems, issuing refunds, and ensuring a positive experience.
- Adapt quickly to changing priorities in a fast paced environment.
Independent Online Reseller
Depop & EBay
01.2023 - Current
- Source all inventory independently using trend research and product knowledge.
- Photograph, edit, and list products to maximize appearance and conversions.
- Write clear, optimized product descriptions tailored to target buyers.
- Package orders, print labels, manage inventory, and ship efficiently.
- Track market trends to identify high demand categories and adjust sourcing strategy.
- Maintain consistent sales and positive buyer communication.
- Use Photoshop, PicsArt, and AI tools to enhance product presentation.
Busser
Pizzaioli
01.2025 - 04.2025
- Maintained a clean and organized dining environment to support efficient service.
- Cleared tables, reset sections, and assisted servers with guest needs.
- Demonstrated teamwork and reliability in a fast paced restaurant setting.
Shift Lead
Juice It Up
06.2021 - 10.2021
- Supported daily store operations including register use, food prep, and customer service.
- Answered customer questions, took orders, and maintained a positive front of house experience.
- Trained new hires on company procedures and safety standards.
- Ensured accuracy in POS transactions and upheld cleanliness guidelines.
Education
Business Administration - Marketing
California State Polytechnic University, Pomona
01.2026
Skills
- Customer Experience: Customer service, conflict resolution, problem solving, phone etiquette, POS system operation
- E Commerce & Operations: Product sourcing, product photography, listing creation, trend analysis, inventory management, shipping and packaging, label printing
- Digital & Creative Skills: AI tools for productivity, Excel and digital organization, Photoshop intermediate, PicsArt advanced
- Marketing & Communication: Content creation, market research, consumer behavior understanding, social media familiarity, public speaking
Certification
- ServSafe Food Handler Certification
- San Bernardino County Food & Alcohol Safety Certification
- Google Digital Marketing and E Commerce Certificate – In Progress
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Busser
Pizzaioli
01.2025 - 04.2025
Independent Online Reseller
Depop & EBay
01.2023 - Current
Online Grocery Associate
Walmart
10.2021 - Current
Shift Lead
Juice It Up
06.2021 - 10.2021
Business Administration - Marketing
California State Polytechnic University, Pomona