Landen Menzel
Lubbock,Texas
Summary
I am a driven team player with a strong focus on efficiency and customer satisfaction and engagement. I am known for effective problem-solving and adaptability in fast-paced environments. I am ready to use skills in inventory management and optimization to drive impactful results.
Overview
5
5
years of professional experience
Work History
Online Grocery Associate
Walmart
Lubbock, Texas
03.2024 - 12.2025
- Ensured order accuracy by verifying items against customer requests.
- Collaborated with team members to enhance order processing workflows, improving overall efficiency.
- Utilized handheld devices for inventory management and tracking orders.
- Communicated with customers about order updates and inquiries, ensuring clarity and satisfaction.
- Followed safety protocols while handling food products and equipment.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Communicated with customer to confirm order details and expectations.
- Provided training and support for new employees joining the company's online grocery team.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Listened to customer needs to identify and recommend best products and services.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Managed client communications via email, phone, and messaging apps to provide timely support and address concerns.
Crew Member
Whataburger
Lubbock, Texas
02.2022 - 02.2024
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Operated kitchen equipment to prepare food items according to standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed inventory through timely restocking of supplies to minimize shortages.
- Delivered accurate food orders to customers in a timely manner.
- Trained new crew members on operational procedures and customer service standards.
- Adhered to safety and sanitation guidelines to maintain a safe work environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to enhance guest satisfaction and expedite service.
- Took orders from patrons and input selections into store computer system.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers.
- Maintained organized work area to streamline operations and improve workflow.
- Assisted management team with inventory counts of food products and beverage supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Crew Member
Braum's Ice Cream & Burger Restaurant
Lubbock, Texas
05.2021 - 12.2021
- Ensured cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Trained new crew members on operational procedures and customer service standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Addressed and resolved customer complaints to improve satisfaction and loyalty.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
Cook
Buffalo Wild Wings
Lubbock, Texas
08.2020 - 02.2021
- Prepared and cooked menu items according to restaurant standards.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed health and safety guidelines to ensure food quality and safety.
- Managed portion control using correct utensils during preparation and plating.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Collaborated with team members to ensure efficient food preparation.
- Maintained cleanliness and organization of kitchen areas during service.
- Monitored inventory levels and replenished supplies throughout shifts.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Education
GED -
Texas Education Agency
Lubbock, TX01-2021
Skills
- POS system operation
- Food safety awareness
- Customer engagement
- Product knowledge
- Upselling strategies
- Customer relations
- Advertising and marketing
- Technology literacy
- Problem solving
- Conflict resolution
- Adaptability to change
- Safe lifting techniques
- Efficient
- Punctual
- Independent
- Strong
References
References available upon request.
Timeline
Online Grocery Associate
Walmart
03.2024 - 12.2025
Crew Member
Whataburger
02.2022 - 02.2024
Crew Member
Braum's Ice Cream & Burger Restaurant
05.2021 - 12.2021
Cook
Buffalo Wild Wings
08.2020 - 02.2021
GED -
Texas Education Agency