Elijah Knox
Corona,CA
Summary
Resourceful professional in information technology architecture, known for high productivity and efficient task completion. Specialize in systems integration, network security, and cloud computing solutions. Excel in problem-solving, teamwork, and adaptability to ensure projects meet and exceed expectations.
Overview
2
2
years of professional experience
Work History
Pharmacy Customer Service, Enterprise Pharmacy System Support
Albertsons Pharmacy
2022.11 - Current
- Provide empathetic and compassionate support to customers with varying needs
- With details of patients and doctor office, check the status of health coverage, etc.
- Managed remote access requests from customers or vendors requiring temporary network access privileges.
- Assisted in the development of new IT policies and procedures related to system support functions.
- Repaired malfunctioning hardware components such as CPUs, RAM modules, hard drives.
Welcome/ Support Desk Support
AVAC United Events
- 2022.01
- Assisted coaches with downloading and using the schedule app on their phones
- Helped referees and scorekeepers with schedule details and court assignments using website and schedule app
- Escalated to event coordinators customer concerns received while working the support desk
- Filled-in for absent score keepers and stat takers.
- Conducted research into a wide range of computing issues as required.
Education
Associate’s degree in Cyber Security and Defense -
Riverside Community College
07.2024
Comptia A+ Certified - Computer Science
Udemy
2024-07
High School Diploma -
Santiago High School
06.2021
Azure cloud computing certificate
PENDING
COMPTIA NETWORK +
PENDING
Skills
- Insurance Verification
- Ordering and stocking medications
- Supporting pharmacy operations
- Records Updating
- Processing payments
- Verifying orders
- Stock management
- Inventory counting
- Resolving customer issues
Timeline
Pharmacy Customer Service, Enterprise Pharmacy System Support
Albertsons Pharmacy
2022.11 - Current
Welcome/ Support Desk Support
AVAC United Events
- 2022.01
Associate’s degree in Cyber Security and Defense -
Riverside Community College
Comptia A+ Certified - Computer Science
Udemy
High School Diploma -
Santiago High School
Azure cloud computing certificate
PENDING
COMPTIA NETWORK +
PENDING
Similar Profiles
Taylor SlettumTaylor Slettum
Retail Pharmacy Technician at Albertsons PharmacyRetail Pharmacy Technician at Albertsons Pharmacy
Brittany N. TuckerBrittany N. Tucker
Southern Division Patient Care Pharmacist at Albertsons PharmacySouthern Division Patient Care Pharmacist at Albertsons Pharmacy
Rose GonsalesRose Gonsales
Certified Pharmacy Technician at Albertsons PharmacyCertified Pharmacy Technician at Albertsons Pharmacy