Elijah Lewis
Clifton,CO
Summary
Driven by a strong empathy and expertise in business development, I excelled at HomewardBound of the Grand Valley by enhancing guest satisfaction and streamlining check-in processes. My leadership at Journeys led to significant improvements in staff efficiency and customer service, showcasing my ability to achieve results through effective task management and team leadership.
Overview
3
3
years of professional experience
Work History
Guest Relations Coordinator
HomewardBound of the Grand Valley
Grand Junction, Co
05.2024 - 01.2025
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Resolved guest disputes to ensure a positive experience.
- Demonstrated compassion in addressing guest concerns and resolving issues promptly.
- Facilitated guest comfort by providing showers.
- Performed accurate data entry to maintain up-to-date guest records.
- Provided shelter for homeless individuals to protect them from adverse weather conditions.
- Adapted to a fast-changing work environment to ensure seamless guest relations.
Co-Manager
Journeys
Grand Junction, Co
03.2022 - 11.2023
- Delivered exceptional customer service to enhance customer satisfaction.
- Developed and maintained employee schedules to ensure optimal staffing levels.
- Supervised daily operations to ensure efficient workflow and productivity.
- Organized and stored incoming shipments efficiently.
- Cultivated professional relationships to enhance business opportunities.
- Handled incoming phone calls efficiently, ensuring prompt and professional communication.
- Delegated work to staff, setting priorities and goals.
- Achieved company targets through strategic planning and execution.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited new staff members through job postings, interviews, and references checks.
Crew Hand
Site Safety Solutions
Grand Junction, Co
09.2022 - 03.2023
- Collaborated with team members to achieve project goals and ensure timely completion.
- Operated high-pressure washing equipment to clean oil rig mats.
- Prepared various job sites to ensure readiness for upcoming tasks.
- Executed tasks by strictly adhering to provided instructions.
- Ensured the job site remained safe at all times.
- Adhered to safety protocols by consistently wearing proper PPE.
Education
High School Diploma -
Grand River Academy
Grand Junction, CO05-2023
Skills
- Sales Experience
- Effective Task Management
- Business Development
- Team Leadership
- Cash Management
- Strong empathy
- Guest satisfaction focus
- Check-in and Check-out procedures
Awards
- Sales Record Breaker – Four out of Four in company metrics
- Largest sales on Super Saturday
Timeline
Guest Relations Coordinator
HomewardBound of the Grand Valley
05.2024 - 01.2025
Crew Hand
Site Safety Solutions
09.2022 - 03.2023
Co-Manager
Journeys
03.2022 - 11.2023
High School Diploma -
Grand River Academy
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