Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Matthew

Manhattan,New York

Summary

Customer-oriented professional with a strong background in hospitality and client service. Demonstrated success in enhancing customer satisfaction through effective communication and teamwork. Ready to contribute to a dynamic environment that values exceptional service and adaptability.

Overview

17
17
years of professional experience

Work History

Barista

Restaurant Associates
Manhattan, New York
08.2025 - Current
  • Provided exceptional customer service in a fast-paced environment
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Engaged customers upon arrival to create a positive atmosphere and took orders for coffee drinks, food items, and other beverages
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Collaborated with team members to ensure smooth operations
  • Maintained cleanliness and organization of the coffee bar area

Client Service Representative

Teleperformance
Manhattan, USA
12.2021 - 11.2024
  • Achieved and surpassed performance targets in call handling and resolution times
  • Utilized effective communication and problem-solving skills to sustain high levels of customer satisfaction
  • Provided customer support for a major telecommunications client, handling inquiries, troubleshooting, and issue resolution

Barista/Runner

Restaurant Associates, Warner Media
Manhattan, USA
03.2015 - 01.2021
  • Prepared and served coffee drinks and refreshments, ensuring quality and consistency for customer satisfaction
  • Managed cash register transactions and was proficient with POS systems
  • Delivered food orders during peak hours, engaging with customers to enhance their dining experience
  • Executed daily closing duties, including cleaning and restocking coffee bar to maintain operational readiness

Kitchen and Maintenance Staff

Restaurant Associates, Viacom MTV
Manhattan, USA
02.2013 - 01.2015
  • Performed nightly deep cleaning of premises and managed waste to uphold sanitation standards
  • Ensured cleanliness and organization in kitchen and dishwashing areas to support efficient operations
  • Supported storage room upkeep and managed inventory to facilitate smooth supply flow

Various Temporary Positions

Troy Associates
Manhattan, USA
01.2010 - 02.2013
  • Delivered on-site event support and assisted with meal catering to enhance client experience
  • Collaborated across utilities, catering, maintenance, and porter services to support operational needs
  • Facilitated dishwashing, furniture relocation, and various general duties to maintain workflow efficiency

Education

High School Diploma -

Charlotte Amalie High School
St. Thomas, USVI
01-2005

Skills

  • Customer service excellence
  • Friendly customer interactions
  • Effective communication
  • Multi-task management
  • Ability to prioritize
  • Fast-paced adaptability
  • Team collaboration
  • Adaptable

Timeline

Barista

Restaurant Associates
08.2025 - Current

Client Service Representative

Teleperformance
12.2021 - 11.2024

Barista/Runner

Restaurant Associates, Warner Media
03.2015 - 01.2021

Kitchen and Maintenance Staff

Restaurant Associates, Viacom MTV
02.2013 - 01.2015

Various Temporary Positions

Troy Associates
01.2010 - 02.2013

High School Diploma -

Charlotte Amalie High School
Elijah Matthew