Eli Otero
Bethlehem,GA
Summary
What I offer to potential future employers is a plethora of experience backed with the crave for growth and innovation not only for personal benefit, but likewise with the business that chooses to allow me an opportunity to showcase my capabilities. Personable Head Bartender with strong organizational and while developing managerial skills. In the process of cultivating a mastery in drink recipes and drink-making techniques. Keen attention to detail and excellent multitasking abilities. True team player with warm disposition. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. All at the age of twenty one with the passion and eagerness to become better with each new experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
Rancho Viejo Cantina and Terrace
Winder , Georgia
05.2022 - Current
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Inspected beverage quality regularly to ensure freshness.
- Handled food orders from customers seated at the bar.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server
Rancho Viejo Cantine and Terrace
Windermere, GA
05.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Inbound Warehouse Associate
Target
Bethlehem
10.2021 - 01.2022
- Received and inspected incoming shipments to verify accuracy of quantity, quality, and size.
- Organized warehouse inventory according to established procedures.
- Utilized hand-held scanners to accurately record product information.
- Maintained cleanliness in the warehouse at all times.
- Stocked shelves with merchandise in accordance with company policies.
- Unloaded trucks and containers manually or using material handling equipment.
- Assisted in preparing orders for shipment by packing items into boxes or crates.
- Assembled customer orders from stock and placed orders on pallets or shelves as needed.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
Back of House Team Member
Panda Express
Bethlehem, GA
11.2020 - 07.2021
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Set up serving stations prior to meal service periods.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Adhered strictly to hygiene protocols when handling food items or preparing meals.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Seasoned food according to recipes or personal judgment and experience.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Facilitated smooth kitchen operations by overseeing daily product inventory, purchasing and receiving.
- Prepared diverse menu items according to restaurant's recipes and customer specifications, ensuring high-quality dining experiences.
- Ensured compliance with health and safety regulations within the kitchen environment.
Education
M.D. - Cardio-Thoracic Surgery
Emory University
Atlanta, GA12-2034
Bachelor of Science - Biology Pre-Medicine
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Measurement accuracy
- Garnish preparation
- Safe alcohol service
- Blending techniques
- Preparing garnishes
- Attentive service
- Taking inventory
- Quality Control Standards
- Knowledge of spirits
- Sharp memory
- Menu development
- Team leadership abilities
- Sales Promotion
Accomplishments
- Graduated top 30 in High School Class.
- Expecting to begin an Surgical/Clinical "Observership" (Internship) with Emory Hospital within the coming months.
- Developed from a rookie server to the Head Bartender for my current workplace in less than two years.
- Directly aided in development for a cocktail program that is currently in use at my current workplace.
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Stop The Bleed Certified
- CPR Certified
- In the process of developing my Bartender License.
Affiliations
- Family oriented. Host and aid in many family gatherings.
- Manage a Flag Football team while being the youngest member of said team.
- Love to travel to experience new places, people, and cultures.
References
References available upon request.
Timeline
Head Bartender
Rancho Viejo Cantina and Terrace
05.2022 - Current
Server
Rancho Viejo Cantine and Terrace
05.2022 - Current
Inbound Warehouse Associate
Target
10.2021 - 01.2022
Back of House Team Member
Panda Express
11.2020 - 07.2021
- Stop The Bleed Certified
- CPR Certified
- In the process of developing my Bartender License.
M.D. - Cardio-Thoracic Surgery
Emory University
Bachelor of Science - Biology Pre-Medicine
Georgia Gwinnett College
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