Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Elijah Phillips

Elijah Phillips

Oceanside,CA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Chin's Szechwan
04.2024 - 09.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations. Managing over 200 takeout orders and dine-in tables everyday.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Server & Cook

Spirito's Restaurant And Catering
07.2022 - 10.2023
  • Supported the needs of hundreds of person(s) and attended to the specific needs of countless customers daily for cafe and Pizza restaurants with social relevancy and intentionality
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Managed over 200 calls and orders almost everyday, including busy weekends.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.

Manager Trainee / Server & Cook

Benito's Cafe
08.2018 - 09.2021
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers / cooks with positive and encouraging techniques to maximize performance and team contributions.
  • Enhanced supervisory and leadership abilities by working closely with mentoring Boss and previous managers.
  • Supported needs of 7 person wait staff who attended to specific needs of countless customers daily for café style restaurant with social relevancy and intentionality.

Education

Automotive Tech Degree - Automotive Technology

UEI College
Oceanside
12-2024

High School Diploma -

Oceanside Highschool
Oceanside
06.2021

Skills

  • High-Volume Dining
  • Recruiting and interviewing
  • Team Leadership
  • Brand Loyalty
  • Ordering Procedures
  • Food Sales and Promotion
  • POS Transactions
  • Inventory Audits
  • Workflow Coordination
  • Customer relationship management (CRM)

Certification

  • Communications & Understanding Certifcation Training - 2020

Timeline

Assistant Manager

Chin's Szechwan
04.2024 - 09.2025

Server & Cook

Spirito's Restaurant And Catering
07.2022 - 10.2023

Manager Trainee / Server & Cook

Benito's Cafe
08.2018 - 09.2021

Automotive Tech Degree - Automotive Technology

UEI College

High School Diploma -

Oceanside Highschool

Similar Profiles

CREATE PROFILE