Elijah Smart
Miami,FL
Summary
Dynamic work organized server with a strong work ethic and exceptional customer service skills, honed at IHOP Restaurants LLC. Proven ability to enhance guest satisfaction through effective multitasking and accurate order management. Committed to maintaining cleanliness standards and collaborating with team members to ensure accurately & timely service.
Overview
4
4
years of professional experience
Work History
Server
IHOP Restaurants LLC
Homestead, FL
11.2023 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on restaurant protocols and menu knowledge.
- Managed multiple tables efficiently during peak hours, maintaining high levels of accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed transactions using point-of-sale systems, handling cash and credit payments securely.
- Responded to customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of dining area according to health standards.
- Participated in team meetings to discuss service improvements and address operational challenges.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Swever/dishwasher
Dennys Restaurant
Florida City, FL
03.2021 - 08.2023
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained organization of kitchenware to enhance workflow efficiency.
- Assisted team members during peak hours to manage high-volume dish loads.
- Followed safety protocols to minimize hazards while handling chemicals and equipment.
- Conducted regular cleaning of work area to uphold health code compliance.
- Collaborated with kitchen staff to support timely meal service delivery.
- Monitored dishwashing supplies and reported shortages for reorder requests.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Miami Jackson Senior High
Miami, FL06-1993
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Supply restocking
Food safety practices
Timeline
Server
IHOP Restaurants LLC
11.2023 - 12.2024
Swever/dishwasher
Dennys Restaurant
03.2021 - 08.2023
High School Diploma -
Miami Jackson Senior High