Elijah Warren
Oakland,CA
Summary
Results-driven multi-unit operations leader with 16 years of experience leading high-performing retail and service organizations across multiple markets. Proven expertise in operational strategy, P&L management, customer experience, workforce development, and performance execution within fast-paced environments. Recognized for building and coaching strong leadership teams, improving operational efficiency, and implementing scalable business processes that drive revenue growth, accountability, and service excellence. Skilled in balancing people leadership with business strategy to deliver consistent operational results while creating customer-focused cultures centered on engagement, retention, and long-term success.
Overview
17
17
years of professional experience
Work History
District Manager
FedEx Office
San Jose, CA
08.2024 - Current
- Cultivated strong relationships with key B2B clients( NVDIA&Kaiser) to enhance satisfaction and retention. Provided white glove end to end service
- SME on labor and customer satisfaction surveys. Analyzed region trends and in store experience to improve overall experience
- 1st quartile district sales performance all of FY26
- Implemented change management techniques to lead team through company consolidation
- HR partner on delivering effective performance management conversations
District Manager
Exclusive Wireless
Bay Area
02.2023 - 08.2024
- Led strategic initiatives to enhance operational efficiency across multiple retail locations.
- Implemented training programs to develop staff skills and improve customer service standards.
- Analyzed sales data to identify trends and drive actionable insights for performance improvement.
- Applied business acumen to grow business 10% YOY
- Achieved 95% customer satisfaction 4 quarters in a row
- Coordinated cross-functional teams to achieve corporate objectives and streamline processes.
Store Director
Target
Hayward, CA
08.2020 - 02.2023
- .Leads a team of 150-200 team members including cashiers, baristas, style consultants, fulfillment experts, food and beverage experts and general merchandise that generates 60 million in revenue yearly.
- Improved in store and online customer experience. NPS promoter score 90%
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by 1.3 million by developing and deploying strategies to effectively improve operations.
- Inspected daily processes to ensure productivity was optimal and routines were in place
- Conducted safety audits weekly to meet compliance
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
District Sales Manager
Sprint
San Jose, CA
10.2009 - 08.2020
- Analyzed market trends to gain market share
- Applied business acumen to improve sales and help develop leadership skills in my direct reports
- Leads district conference calls teams to update and align sales objectives
- Manages team of 9 store managers bringing in $13M in sales per quarter
- Grew sales by 20% YoY in fiscal year 2018-19
- Oversaw daily operations across 9 locations, ensuring compliance with company policies and standards.
- Mentored and trained management teams to enhance operational effectiveness and employee engagement.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Analyzed customer feedback to identify trends and drive improvements in service delivery standards.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05.2026
Skills
- Strategic Business Leadership
- P&L and Revenue Growth Management
- Multi-Unit Operations and Market Execution
- Talent Development and Organizational Effectiveness
- Customer Experience and Profitability Optimization
Accomplishments
- Drove 10% YoY revenue growth, increased sales by $1M+, and transformed a district from 3rd to 1st quartile performance.
- Developed high-performing leaders, resulting in 4 manager hires and 2 District Manager promotions.
Timeline
District Manager
FedEx Office
08.2024 - Current
District Manager
Exclusive Wireless
02.2023 - 08.2024
Store Director
Target
08.2020 - 02.2023
District Sales Manager
Sprint
10.2009 - 08.2020
Bachelor of Science - Business Management
Western Governors University