Elina Rodriguez
Tucson,AZ
Summary
Dynamic professional with a strong customer service background at Target Corporation, excelling in decision-making and effective communication. Proven ability to enhance client satisfaction and retention through proactive engagement and empathy. Recognized for multitasking and teamwork in high-pressure environments, ensuring exceptional service delivery and fostering positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Advocate
Target Corporation
06.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Host
Bamboo Terrace
01.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Student Nurse Assistant
Pascua Yaqui Tribe
05.2022 - 08.2022
- Promoted a positive healing environment by maintaining a clean, organized, and welcoming patient area.
- Improved patient safety by closely monitoring vital signs and promptly reporting any concerns to the nursing staff.
- Facilitated communication between patients, families, and healthcare providers for better understanding of treatment plans.
- Enhanced patient comfort by providing compassionate care and assisting with daily living activities.
Education
High School Diploma -
Salpointe Catholic High School
Tucson05-2023
Skills
- Decision-making skills
- Customer service background
- Teamwork
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
Certification
- Certified Physical Therapy Technician , Pima County JTED - August 2022 - May 2023
Languages
Spanish
Limited Working
Timeline
Guest Service Advocate
Target Corporation
06.2024 - Current
Host
Bamboo Terrace
01.2023 - 06.2024
Student Nurse Assistant
Pascua Yaqui Tribe
05.2022 - 08.2022
High School Diploma -
Salpointe Catholic High School
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