Elina Yakubova
BROOKLYN,NY
Summary
Accomplished Office Manager with a proven track record at American One Transportation, excelling in workforce management and customer service. Demonstrated ability to enhance team productivity and efficiency while maintaining high standards in inventory control. Skilled in employee supervision, significantly improving staff performance and customer satisfaction through strategic planning and effective communication.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
year of professional experience
Work History
Office Manager
American One Transportation
05.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Psychology
Touro College
New York, NY05-2012
Skills
- Workforce Management
- Inventory Control
- Administrative Support
- Customer Service
- Office Management
- Team Supervision
- Billing
- Employee Supervision
- Data Entry
- Bookkeeping
- Scheduling
- Documentation and control
- Database Administration
Timeline
Office Manager
American One Transportation
05.2023 - Current
Bachelor of Arts - Psychology
Touro College
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