Elira Cami
TD Bank
Ridgewood,NY
2
Languages
1
Certification
11
years of professional experience
Results-oriented professional with a strong background in retail operations and team development. Skilled in problem-solving and communication, with a track record of improving store performance through effective staff training and inventory management.
Work History
Assistant Store Manager
2 Years 2 Months- Coordinated team schedules to maximize productivity and maintain adequate staffing levels.
- Implemented training programs for new employees, fostering skill development and team cohesion.
- Assisted in daily operations, ensuring efficient workflow and optimal customer service.
- Resolved customer inquiries and complaints, maintaining high standards of service quality and satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
Store Supervisor
2 Years- Supervised daily operations, ensuring compliance with policies and procedures.
- Trained and mentored team members to enhance customer service skills.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented inventory management strategies to reduce discrepancies.
- Resolved customer inquiries and complaints, improving satisfaction rates.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
Teller
2 Years- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, resolving issues promptly.
- Managed cash drawer, ensuring compliance with security procedures.
- Trained new tellers on operational procedures and customer service standards.
- Monitored daily transaction reports to identify discrepancies and address concerns proactively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Teller
2 Years 8 Months- Led initiatives to promote bank products, increasing customer engagement and awareness.
- Implemented strategies to enhance customer satisfaction, resulting in positive feedback.
- Collaborated with team members to streamline branch operations and improve workflow efficiency.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Master of Science - Financial Analysis
Bachelor of Science - Finance
High School Diploma
Skills
Retail operations
Store operations
Cash auditing
Customer due diligence
Suspicious activity reporting
Staff supervision
Time management
Operations oversight
Problem-solving
Mentoring and coaching
Team building and leadership
Attention to detail
Multitasking
Organizational skills
Excellent communication
Customer service
Certification
- Notary License
Languages
Albanian
Native or Bilingual
Italian
Professional Working
Timeline
Assistant Store Manager
TD Bank
06.2024 - CurrentRead More
Store Supervisor
TD Bank
06.2022 - 06.2024Read More
Teller
TD Bank
12.2018 - 12.2020Read More
Teller
Alpha Bank
12.2015 - 08.2018Read More
Europian University of Tirana
Master of Science from Financial Analysis
Read More
University of Tirana
Bachelor of Science from Finance
Read More
Shkolla Jopublike Nr.1
High School Diploma
Read More