Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Acevedo

San Jose,CA

Summary

Proven leader in enhancing front-end operations at Ross Stores, Inc, elevating customer satisfaction through exceptional service and efficient problem resolution. Skilled in staff management and cash register operation, I spearheaded initiatives that significantly improved workflow management. My approach combines active listening with strategic problem-solving to deliver tangible results.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

Ross Stores, Inc
05.2021 - 08.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Collaborate with store management to develop and implement strategies for improving front-end operations.
  • Trained new employees on company policies, customer service techniques, and register operations.
  • Delivered exceptional customer service, addressing inquiries and resolving issues to ensure a positive shopping experience.


Education

Completed 400 Credit Hours - Nail Technician

Adrians’ Beauty College
Turlock, CA
05.2023

High School Diploma -

Turlock High School
Turlock, CA
06.2021

Skills

  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Complaint resolution
  • Staff Management
  • Listening Skills

Timeline

Front End Supervisor

Ross Stores, Inc
05.2021 - 08.2024

Completed 400 Credit Hours - Nail Technician

Adrians’ Beauty College

High School Diploma -

Turlock High School

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Elisa Acevedo