Elisa Duarte
Ocklawaha,FL
Summary
Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for training new staff and maintaining a balanced cash drawer, ensuring operational efficiency and reliability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cashier
Publix
Ocala, FL
04.2024 - Current
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas to promote safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash management tasks, including balancing registers at the end of shifts.
- Trained new employees on cashier protocols and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
El Toreo
Ocala, FL
01.2011 - Current
Education
Associate of Science -
Central Florida College
Ocala, FLSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Refunds and exchanges
- Complex Problem-solving
- Cash drawer balancing
- POS systems
- Staff training
- Refund handling
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Publix
04.2024 - Current
Server
El Toreo
01.2011 - Current
Associate of Science -
Central Florida College