Elisa Farias-Villanueva

Customer Service Representative/Floral Designer

HEB Grocery Store

05.1998 - 07.2021

Delivered exceptional customer support through effective communication and problem-solving skills.
Responded to customer requests for products, services, and company information.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Sought ways to improve processes and services provided.
Designed custom floral arrangements for diverse events, ensuring client satisfaction and artistic expression.
Managed inventory of flowers and supplies, optimizing stock levels to minimize waste and costs.
Developed seasonal product lines, incorporating trends to increase customer engagement and sales opportunities.
Collaborated with event planners to create cohesive floral themes that complemented overall event aesthetics.
Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
Prepared potted plants and bouquets based on customer requirements.
Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Possess in-depth knowledge of various types of flowers and their seasonal availability.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.