ELISA MARIE SMITH
Oak Point,TX
Summary
Versatile Operations Leader experienced in coordinating teams and improving workflows to enhance performance metrics and support growth initiatives. Delivered exceptional customer experiences and drove revenue growth through effective resource coordination and strategic planning. Focused on leveraging healthcare-tested leadership skills in operations, project coordination, and business support.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
General Manager
Gameday Men’s Health
02.2025 - Current
- Lead day-to-day operations, performance, customer experience, staffing, and business priorities in a fast-paced, multi-location environment.
- Recruit, interview, onboard, coach, and support team members while maintaining clear expectations, workflows, and accountability.
- Coordinated marketing, social media, community partnerships, and business-development activities to enhance visibility and drive growth.
- Implemented group purchasing program to streamline vendor management and control operating costs.
- Provided interim operational leadership across four locations during leadership transitions, ensuring adaptability to changing business needs.
- Present operational recommendations, growth opportunities, and performance insights to executive leadership.
Clinical Operations Supervisor
Orthopedic Institute of North Texas
01.2022 - 01.2025
- Directed administrative and operational workflows to enhance service delivery in high-volume, multi-function environment.
- Directed administrative and operational workflows in a high-volume, multi-function environment.
- Managed hiring support, optimized workflows, and oversaw inventory controls and operational planning during clinic expansion.
- Partnered with IT on a successful PACS implementation. coordinating operational needs and adoption of new technology.
Pre-Admit Coordinator
Baylor Medical Center Frisco
Frisco, Texas
02.2020 - 01.2023
- Facilitated patient intake procedures to ensure accuracy and compliance.
- Coordinated patient scheduling and appointments for seamless service delivery.
- Collaborated with healthcare professionals to streamline workflow efficiency.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Assisted in managing departmental communication and documentation processes.
- Implemented administrative procedures to improve office organization and effectiveness.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized meetings and maintained detailed minutes for operational clarity.
- Maintained inventory of medical supplies for uninterrupted operations.
- Monitored inventory levels and ordered additional supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Total Joint Medical Assistant
Ortho Texas
Plano, Texas
08.2018 - 09.2019
- Assisted patients with intake paperwork and medical history documentation.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared examination rooms by sanitizing surfaces and organizing supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Supported physicians during examinations by providing necessary instruments and tools.
- Administered injections, medications and treatments as directed by the physician.
- Administered injections, medications, and treatments per physician instructions.
- Managed electronic health records to ensure accurate patient information accessibility.
- Collaborated with healthcare team to enhance patient care processes and communication.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Lead Medical Assistant
Lumin Health
Plano, Texas
10.2017 - 08.2018
- Administered injections, medications and treatments as directed by the physician.
- Assisted in clinical procedures, providing support to physicians during examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Led patient intake process, ensuring accurate information collection and documentation.
- Coordinated patient appointments, optimizing scheduling for efficiency and accessibility.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed training programs to enhance staff skills and performance.
- Maintained cleanliness of examination rooms, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications, and treatments under physician guidance.
- Oversaw recruitment and onboarding of new team members.
- Communicated effectively with patients and staff to ensure smooth operations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported administrative staff by processing payments.
- Managed phone inquiries and directed calls, scheduled appointments, greeted patients and ordered supplies.
- Filed insurance claim forms in accordance with applicable regulations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
B.S. -
Healthcare Administrative Management
Fort Worth, TX 08.2018 - 08.2020
A.A.S. -
Healthcare & Administrative Management
Fort Worth, TX 08.2017 - 08.2018
Medical Assistant Certification -
The College of Health Care Professions
Fort Worth, TX 01.2017 - 02.2018
Radiology NCT Program -
Scaling Up Business Strategy & Leadership Workshops -
Skills
- Talent Acquisition
- Client experience
- Leadership coaching
- Performance management
- Process improvement
- Workflow management
- Workflow optimization
- Vendor relations
- Business development
- Market Strategy
- Budgeting and cost control
- Data analysis
- Problem solving
- Team collaboration
- Communication strategy
- Training programs
Education And Professional Development
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Technology And Remote Work
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Target Roles
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Additional Info
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Earlier Experience
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Transferable Strengths
- B.S. Healthcare Administrative Management
- A.A.S. Healthcare & Administrative Management
- Medical Assistant Certification
- Radiology NCT Program
- Scaling Up Business Strategy & Leadership Workshops
- AED/CPR Certified
Timeline
General Manager
Gameday Men’s Health
02.2025 - Current
Clinical Operations Supervisor
Orthopedic Institute of North Texas
01.2022 - 01.2025
Pre-Admit Coordinator
Baylor Medical Center Frisco
02.2020 - 01.2023
Total Joint Medical Assistant
Ortho Texas
08.2018 - 09.2019
B.S. -
Healthcare Administrative Management
08.2018 - 08.2020
Lead Medical Assistant
Lumin Health
10.2017 - 08.2018
A.A.S. -
Healthcare & Administrative Management
08.2017 - 08.2018
Medical Assistant Certification -
The College of Health Care Professions
01.2017 - 02.2018