Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elisa Norzagaray

Tucson,AZ

Summary

Dynamic Practice Manager at Gentle Dental with a proven track record in financial oversight and patient care coordination. Enhanced staff morale and optimized operations, achieving revenue goals through effective scheduling and performance metrics. Skilled in supplies ordering and new hire training, fostering a collaborative environment that drives practice success.

Highly-motivated Practice Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

11
11
years of professional experience

Work History

Practice Manager

Gentle Dental
08.2019 - Current
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 9 office personnel.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Dental Assistant

Gentle Dental
07.2016 - 08.2019
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Staged tray for procedures by arranging dental instruments and equipment.

Dental Assistant

Vail Family Dentistry
07.2014 - 07.2016
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Education

Dental Assistant

Pima Medical Institute
Tucson, AZ
05-2011

High School Diploma -

Sahuaro High School
Tucson, AZ
05-2006

Skills

  • Clinical Personnel Selection
  • Referral management
  • Supplies ordering
  • Patient Care Coordination
  • Performance metrics
  • Workflow efficiency
  • New hire training
  • Schedule management
  • Financial Oversight
  • Practice management

Languages

Spanish
Professional Working

Timeline

Practice Manager

Gentle Dental
08.2019 - Current

Dental Assistant

Gentle Dental
07.2016 - 08.2019

Dental Assistant

Vail Family Dentistry
07.2014 - 07.2016

Dental Assistant

Pima Medical Institute

High School Diploma -

Sahuaro High School
Elisa Norzagaray
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