Elisa Quintero
Chico,United States
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server and Bartender
Moms Restaurant
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends with prompt and focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Restaurant Hostess/Table Busser
Moms Restaurant
04.2022 - 05.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Ice Cream Server
La Flor De Michoacan Paleteria Y Neveria
04.2021 - 01.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Education
Bachelor of Arts - English Literature
California State University Chico
Chico, CA05.2024
Skills
Effective Communication
Strong Work Ethic
Exceptional Customer Service
Cash Handling
Guest Engagement
Menu Memorization
Strong Multitasking
Optimistic Attitude
Team Building
Timeline
Server and Bartender
Moms Restaurant
05.2023 - Current
Restaurant Hostess/Table Busser
Moms Restaurant
04.2022 - 05.2023
Ice Cream Server
La Flor De Michoacan Paleteria Y Neveria
04.2021 - 01.2022
Bachelor of Arts - English Literature
California State University Chico
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