Elisa Rodríguez
Miami,FL
Summary
At Feoli Dental, excelled in minimizing missed appointments and enhancing patient satisfaction through effective scheduling and communication. Demonstrated expertise in dental terminology and HIPAA compliance, alongside strong office organization skills. Proven ability to manage patient complaints with empathy, maintaining a compliant and efficient work environment.
Overview
3
3
years of professional experience
Work History
Dental Front Office Receptionist
Feoli Dental
Miami Gardens, FL
08.2021 - 06.2024
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
Education
Dentistry Doctor - Dentistry
Universidad De Ciencias Médicas
Las Tunas, Cuba07.2014
Skills
- Dental Terminology
- HIPAA Compliance
- Patient Scheduling
- Office Organization
- Insurance Verification
- Cash reconciliation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dental Front Office Receptionist
Feoli Dental
08.2021 - 06.2024
Dentistry Doctor - Dentistry
Universidad De Ciencias Médicas