Elisabeth Watkins
Summary
Dynamic professional with a proven track record at Little Finch, enhancing customer experience and streamlining operations. Expert in Adobe Creative Suite and adept at fostering team motivation. Elevated store ratings significantly, showcasing a blend of creative design and exceptional guest service skills. Achieved remarkable client satisfaction through innovative branding and identity projects.
Overview
2
2
years of professional experience
Work History
Shift Lead
Little Finch
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Handled orders and money transfers.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved store ratings through personalized and upstanding customer interaction.
- Created branded marketing material for onsite location.
Barista and Social Media Manager
Daboba
05.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Improved store ratings from 3.5 to 4.5.
- Streamlined social media interaction through branded posts.
- Designed store marketing material, promoting customer awareness.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Junior Graphic Designer
Sierra.Creative
04.2023 - 12.2023
- Created original artwork for range of print, web and video projects.
- Met with customers to present mockups and collect information for adjustments.
- Maintained a high level of organization, effectively managing multiple projects simultaneously while meeting tight deadlines.
- Innovated new approaches in layout composition, leading to more compelling visual narratives within projects.
- Designed website layouts, templates, and unique branded looks.
- Developed print materials such as brochures, banners, and signs.
- Created artwork for product packaging and promotional materials.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Used interactive design elements to create more engaging user experience.
- Applied color theory and composition techniques to construct appealing designs.
- Created digital image files for use in digital and traditional printing methods.
- Built corporate brands by designing cohesive looks between elements.
- Facilitated direct communication and drafting with clients
- Revisited client websites to edit and improve interactions
Education
Bachelor of Arts - Digital Design
University of Colorado Denver
Aurora, CO05-2024
Skills
- Customer service focus
- Team motivation
- Conflict resolution
- Teamwork skills
- Layout design
- Adobe creative suite
- Design research
- Project management
- Client satisfaction
- Wireframing and prototyping
- Design implementation
- Branding and identity
- Guest service
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Lead
Little Finch
07.2024 - Current
Barista and Social Media Manager
Daboba
05.2023 - 06.2024
Junior Graphic Designer
Sierra.Creative
04.2023 - 12.2023
Bachelor of Arts - Digital Design
University of Colorado Denver
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