Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Hi, I’m
Eli Salazar
Sales Manager/Trainer
Quesada,San Carlos
Summary
Overview
6
years of professional experience
2
Languages
3
years of post-secondary education
Work History
ALEVO Financial & Insurance Agency
Sales Manager
2024.01 - Current (2 education.years_Label & 9 education.months_Label)
Job overview
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
LanguageLine Solutions
Spanish Interpreter
2020.04 - 2021.07 (1 education.year_Label & 3 education.months_Label)
Job overview
- Answered calls promptly and conduct interpretation in a friendly and professional manner
- Rendered correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions
- Demonstrated commitment to cultural sensitivity and working in a diverse environment
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Tabacon Thermal Resort & Spa
Concierge
2019.12 - 2020.03 (3 education.months_Label)
Job overview
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints, and providing advice and recommendation based on customer needs
- Responsible for documenting and maintain reports related to discussions or feedback provided by customer and presented reports to appropriate departments to enable further improvement in services
- Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees, meal and car reservations including day/night event reservations
Concentrix
Customer Service Supervisor
2018.10 - 2019.12 (1 education.year_Label & 2 education.months_Label)
Job overview
- Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and resolving issues for customers the most efficient and fastest way possible
- Obtained great scores on metrics during the time working in the account, being rewarded as “Top Performer of the Quarter” once in June 2019
- Promoted to Supervisor after half a year on production due to the great results and metrics along with good leadership skills
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Cardone University
Training from Sales
2024.01 - Current (2 education.years_Label & 9 education.months_Label)
University Overview
INALa Marina, San Carlos
Certificate in English Speaking Agent For Services from English Language
2018.01 - 2018.12 (11 education.months_Label)
University Overview
San Carlos Borromeo High SchoolCiudad Quesada, San Carlos
High School Diploma
2017.01 - 2017.11 (10 education.months_Label)
University Overview
Skills
Staff management
Sales reporting
Sales team training
Adaptability and flexibility
Team building and leadership
Negotiation techniques
Employee onboarding
Problem-solving
Timeline
Sales Manager
ALEVO Financial & Insurance Agency
2024.01 - Current (2 education.years_Label & 9 education.months_Label)
Cardone University
Training from Sales
2024.01 - Current (2 education.years_Label & 9 education.months_Label)
Spanish Interpreter
LanguageLine Solutions
2020.04 - 2021.07 (1 education.year_Label & 3 education.months_Label)
Concierge
Tabacon Thermal Resort & Spa
2019.12 - 2020.03 (3 education.months_Label)
Customer Service Supervisor
Concentrix
2018.10 - 2019.12 (1 education.year_Label & 2 education.months_Label)
INA
Certificate in English Speaking Agent For Services from English Language
2018.01 - 2018.12 (11 education.months_Label)
San Carlos Borromeo High School
High School Diploma
2017.01 - 2017.11 (10 education.months_Label)