Elisanda Villanueva
MIAMI
Summary
Sale associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate
Comcast
08.2022 - Current
- Assisted customers in product selection, ensuring high levels of satisfaction and repeat business.
- Trained new sales associates on product knowledge and customer service techniques.
- Collaborated with team members to achieve sales targets, promoting a cohesive work environment.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
Assistant Manager
CVS/caremark
03.2022 - 08.2022
- Led team in optimizing operational workflows and enhancing service quality.
- Trained and mentored staff to improve performance and customer satisfaction.
- Analyzed sales data to identify trends and support strategic decision-making.
- Implemented process improvements that increased efficiency across departments.
SALE ASSOSIATE
METRO BY T MOBILE
09.2018 - 10.2021
- EXCELLENT COUSTUMER SERVICE, REGISTER AND RETAIL EXPERIENCE.
- Facilitated customer transactions, ensuring efficient service and accurate handling of payments.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
MANAGER
CASAVANA CUBAN COUSIN
08.2014 - 07.2018
- Streamlined operations to enhance workflow efficiency and improve service delivery.
- Established quality control protocols, ensuring adherence to health regulations and standards.
- Developed staff training programs to elevate team performance and customer engagement.
- Coordinated menu development initiatives, incorporating seasonal ingredients and customer feedback.
Education
HIGH SCHOOL DIPLOMA -
KILLIAN SENIOR HIGH SCHOOL
MIAMI, FL07.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Relationship building
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Sales Associate
Comcast
08.2022 - Current
Assistant Manager
CVS/caremark
03.2022 - 08.2022
SALE ASSOSIATE
METRO BY T MOBILE
09.2018 - 10.2021
MANAGER
CASAVANA CUBAN COUSIN
08.2014 - 07.2018
HIGH SCHOOL DIPLOMA -
KILLIAN SENIOR HIGH SCHOOL