Irving Alberto
Mexicali,Baja California.
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Executive Secretary
One Star Solutions
01.2023 - 06.2023
- Takes calls from customers, answering questions or addressing any concerns potential customers may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems; managing over 100 customer calls daily.' "Increased sales by 10%."
- Handled confidential information in professional manner
- Answered high volume of phone calls and email inquiries
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled scheduling for executive's calendar and prepared meeting agendas and materials
Sales
Vroom Dealership
01.2020 - 07.2021
- Demonstrates automobiles by explaining warranties and services
- Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts
- Provides sales management information by completing reports.
- Built relationships with customers and community to promote long term business growth
Customer Relations Car Rental Agent
Avis and Budget
01.2009 - 07.2009
- Answer questions from customers about prices and which vehicles are available to Take bookings and explain terms of rental agreements
- Complete paperwork, update computer records, and take payments
- Managed multiple tasks in high-volume environment
- Responded quickly to customer inquiries, answering questions and offering insight into products
Education
Diploma -
Pacific High School
Ventura, CA06.2012
Skills
- Master Calender Management
- Travel Coordination
- Spreadsheet Creation
- Guest Relations
Languages
English
Spanish
Timeline
Executive Secretary
One Star Solutions
01.2023 - 06.2023
Sales
Vroom Dealership
01.2020 - 07.2021
Customer Relations Car Rental Agent
Avis and Budget
01.2009 - 07.2009
Diploma -
Pacific High School
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