Elisavet Castillo
Wylie,TX
Summary
Claims professional with extensive experience in investigation, policy interpretation, and documentation across bodily injury and customer service roles. Skilled in insurance regulations, empathy, and critical thinking to resolve complex claim issues accurately and efficiently.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
GEICO
Richardson, Texas
12.2025 - 05.2026
- Answered GEICO policyholder calls with professional, courteous customer support.
- Resolved claim questions with empathy and active listening.
- Clarified claim inquiries to provide accurate information. with empathy and active listening
- Explained coverage details and insurance options in clear, simple language.
- Addressed billing inquiries and accurately updated payment details in account records.
Bodily Injury Claims Specialist
State Farm
Richardson, Texas
09.2023 - 06.2025
- Investigated bodily injury claims using State Farm claim files and policy details.
- Reviewed medical records, accident reports, and witness statements for claim evaluation.
- Communicated with policyholders, attorneys, and medical providers about injury claims.
- Assessed liability and coverage based on State Farm claim guidelines.
- Prepared detailed documentation outlining claim decisions, actions taken, and rationale for settlement amounts.
- Investigated bodily injury claims and determined coverage eligibility.
Claim Associate
State Farm
Richardson, Texas
01.2015 - 09.2023
- Investigated claim information to verify coverage and liability.
- Coordinated with adjusters, agents, and vendors on claim handling.
- Reviewed loss reports and gathered supporting claim documentation.
- Communicated with policyholders about claim status and next steps.
- Resolved routine customer questions about claim requirements and procedures.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Ensured compliance with applicable laws and regulations governing insurance industry practices.
- Performed quality control checks on completed claim files prior to submission for review by management personnel.
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
Education
GED -
Richland College
Dallas, TX05-2002
Skills
- Customer support
- Customer inquiries
- Policy knowledge
- Policy interpretation
- Service documentation
- Critical thinking
- Empathy and patience
Timeline
Customer Service Representative
GEICO
12.2025 - 05.2026
Bodily Injury Claims Specialist
State Farm
09.2023 - 06.2025
Claim Associate
State Farm
01.2015 - 09.2023
GED -
Richland College