Elise Christensen
Saint Paul,Minnesota
Summary
Customer-oriented retail professional with over 8 years of experience in customer service and developing skills in each position. Motivated and customer-focused professional with a strong background in sales and order entry, dedicated to delivering exceptional service and driving business growth.
Overview
8
8
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot
2020.12 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Responded to customer requests for products, services, and company information.
- Managed 5 accounts and maintained detailed records of interactions and transactions ensuring accurate documentation and follow-up.
- Implemented a rewards program that encouraged repeat business and strengthened customer relationships.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Coordinated with vendors on order tracking, processing, and credit requests.
Zamboni Operator / Key Holder
M Health Sports Center
2016.09 - 2020.12
- Handled cash transactions and managed opening/closing building procedures as a Shift Lead
- Trained new employees on machine operations and safety procedures.
- Provided exceptional customer service and assistance at the front desk.
- Resolved customer complaints and inquiries in a professional manner.
- Aided in the development of effective schedules for routine Zamboni operations across multiple rinks within a facility.
Education
HIGH SCHOOL GRADUATE -
Woodbury High School
Woodbury, Minnesota05.2019
Skills
- Relationship Building
- Product Knowledge
- Order Entry
- Customer Focused
- Problem-solving abilities
- Effective Communication
- Task Prioritization
- Conflict Resolution
- Precision and Accuracy
Timeline
Pro Account Sales Associate
The Home Depot
2020.12 - Current
Zamboni Operator / Key Holder
M Health Sports Center
2016.09 - 2020.12
HIGH SCHOOL GRADUATE -
Woodbury High School
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