Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elise Esposito

Chicago,IL

Summary

After working in customer service for a couple years, I've greatly strengthened my people skills and ability to collaborate with others. With this background, I hope to use my former knowledge to veer toward jobs that are more relevant to the field of work I would like to enter after graduating. In many of my high school sciences courses, I accumulated much lab experience through experiments with chemicals and different substances. I've also completed many base-level engineering/physics labs. I am very excited to not only get into a professional lab environment and gain more experience, but also to enter a field of work that I am more interested in personally.

Overview

1
1
year of professional experience

Work History

Sales Associate

Target
02.2023 - 11.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Hostess

Texas Roadhouse
10.2022 - 02.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

Bachelor of Science - Biochemistry

University of Illinois At Chicago
Chicago, IL
05.2028

High School Diploma -

O'Fallon Township High School
O'Fallon, IL
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Associate

Target
02.2023 - 11.2023

Hostess

Texas Roadhouse
10.2022 - 02.2023

Bachelor of Science - Biochemistry

University of Illinois At Chicago

High School Diploma -

O'Fallon Township High School

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Elise Esposito