Summary
Overview
Work History
Education
Skills
Timeline
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Elise Roche

Minneapolis,MN

Summary

Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.

Overview

2
2
years of professional experience

Work History

Residential Counselor Supervisor

Prairie Care
02.2024 - Current
  • Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.

Behavioral Crisis Responder

Canopy Roots
08.2022 - Current
  • Enhanced caller satisfaction by actively listening and providing empathetic support during crisis situations.
  • Reduced escalation rates by calmly and effectively addressing callers'' concerns and providing appropriate resources.
  • Increased caller trust with compassionate communication, ensuring a safe environment for discussing sensitive issues.

Assisted Living Director

The Lodges
01.2023 - 02.2024
  • Ensured regulatory compliance by conducting thorough internal audits and addressing identified issues promptly.
  • Maintained a high occupancy rate through targeted marketing strategies and exceptional customer service.
  • Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.

Education

Bachelor of Science - Psychology

University of MN Duluth
Duluth, MN
05.2015

Skills

  • Safety Management
  • Patient Education
  • De-Escalation Techniques
  • Professionalism and Ethics

Timeline

Residential Counselor Supervisor

Prairie Care
02.2024 - Current

Assisted Living Director

The Lodges
01.2023 - 02.2024

Behavioral Crisis Responder

Canopy Roots
08.2022 - Current

Bachelor of Science - Psychology

University of MN Duluth

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Elise Roche