ELISE RODRIGUES
Yonkers,NY
Summary
College student at Iona University pursuing a B.S. in Health & Wellness/Psychology with over three years of experience in high-volume restaurant environments. Proven ability to deliver exceptional customer service, efficiently manage orders using various POS systems, and exceed guest expectations while maintaining high service standards. Seeking a serving or customer-facing role to apply my skills and grow professionally.
Overview
6
6
years of professional experience
Work History
Server
The Waters Grill
New Rochelle, New York
08.2026 - Current
- Managed large sections in a fast-paced environment.
- Processed guest orders efficiently using Toast point-of-sale system.
- Served food and beverages to enhance customer satisfaction and dining experience.
- Answered guest questions and resolved issues promptly and professionally.
- Collaborated with hosts, bussers, and kitchen staff to ensure smooth service and timely meal delivery.
- Recommended desserts, appetizers, and specialty drinks to increase sales and elevate guest experience.
- Handled cash transactions accurately while following company procedures.
- Prepared tables to create a welcoming dining environment. between patrons to reduce wait times.
Server/Bartender
The Tav'ery
Bronxville, New York
05.2026 - 08.2026
- Delivered prompt service to guests in a fast-paced dining environment, enhancing overall guest experience.
- Explained menu items and suggested wine pairings based on guest preferences.
- Worked with kitchen staff to deliver orders to tables on time.
- Used Toast POS to enter and process guest orders efficiently.
- Stepped in as bartender, opened bar, and served tables during the morning shift until bartender arrived in the afternoon.
- Prepared and served cocktails and beverage orders.
- Recommended drink options to customers based on preferences.
- Executed opening and closing duties, ensuring supplies were restocked for seamless operations.
- Ensured bar area and equipment were tidy and well-organized.
- Processed cash transactions and payments accurately and efficiently.
Server
Texas de Brazil
Yonkers, NY
07.2024 - 05.2026
- Assisted large parties and events by addressing guest needs to enhance the overall dining experience.
- Participated in team collaboration to enhance service efficiency and responsiveness during peak times.
- Coordinated team collaboration across service shifts to ensure seamless service delivery.
- Answered guest questions about menu items, beverages, and service style.
- Built friendly, professional guest interactions.
- Suggested appetizers, drinks, and desserts for guests.
- Promoted desserts, appetizers, and specialty drinks to support sales.
- Processed payments through Micros POS system.
- Worked overtime up to 12 hours shifts serving high-volume holiday crowds of about 700-900 covers.
Banquet Server
Grandview Elegant Events
Poughkeepsie, NY
09.2023 - 06.2024
- Greeted and accommodated guests, building positive experiences from the first interaction.
- Facilitated positive interactions with customers to enhance their experience. in a friendly and professional manner.
- Utilized communication skills to address guest concerns and improve satisfaction.
- Assisted with the set-up of banquet rooms.
- Maintained the cleanliness of the banquet area throughout the event.
- Coordinated with kitchen staff on menu items and accommodated special guest requests.
- Presented menus, answered questions, and made suggestions regarding food and service to patrons
- Demonstrated ability to work efficiently in a fast-paced environment.
- Assisted with the training of new staff members.
- Expected to carry heavy objects such as large 60-pound trays with dishes and glassware.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Completed event breakdown, transporting furniture and equipment to storage areas.
NYP Volunteer
New York Presbyterian Hospital
Bronxville, NY
02.2023 - 01.2023
- Collaborated effectively with an interdisciplinary team of healthcare professionals to ensure optimal care delivery.
- Provided compassionate care to patients in a fast-paced clinic setting while adhering to established protocols and standards of practice.
- Assisted patients with the check-in process, answered questions, and resolved issues promptly.
- Executed administrative tasks, including filing documents, to support operational efficiency.
- Maintained accurate patient records following HIPAA guidelines.
- Utilized computer software to maintain accurate patient records. to complete necessary patient charts and documentation on patients' progress.
- Treated people from all backgrounds with dignity and respect.
- Acquired new skills rapidly in a fast-paced environment. to improve performance.
Brand Ambassador
Forever 21
Yonkers, NY
07.2021 - 08.2022
- Delivered efficient, courteous service to enhance customer satisfaction.
- Addressed customer needs promptly to resolve issues and improve experience.
- Managed multiple tasks effectively while adapting to changing priorities.
- Experience with working on the floor, and in fitting rooms, as well as working as a cashier.
- Processed payments and refunds efficiently and accurately.
- Completed extended shifts during holidays, lasting up to 12 hours.
- Participated in ongoing training to enhance own job skills and knowledge.
- Focused on learning new skills and staying updated with industry changes.
- Kept areas neat while working and returned items to correct locations following demonstrations.
Museum Representative
Hudson River Museum
Yonkers, NY
02.2021 - 07.2021
- Created tours for visitors interested in the exhibits throughout the museum.
- Led preparation of engaging workshops for families and guests, enhancing visitor experience.
- Managed multiple projects simultaneously, ensuring high-quality outcomes and timely delivery.
- Collaborated with team members to streamline customer service processes, improving overall guest satisfaction.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Utilized social media and communication tools to enhance brand visibility and engagement.
Education
BS - Health & Wellness/Psychology
Iona University
New Rochelle09-2028
BS - Human Biology
Marist University
Poughkeepsie, NY06-2024
Skills
- Customer Service
- Strong Work Ethic
- Sales techniques
- Bilingual (Speak and understand English & Spanish)
- Ability to lift heavy objects/trays
- Beverage preparation (Bartending)
- Willingness to learn new skills
- Ability to work under pressure in a fast-paced environment
- Familiar with (POS) system operations such as Micros & TOAST
- Menu memorization
- Excellent communication
- Adaptability and Flexibility
- Liquor, beer, and wine knowledge
Timeline
Server
The Waters Grill
08.2026 - Current
Server/Bartender
The Tav'ery
05.2026 - 08.2026
Server
Texas de Brazil
07.2024 - 05.2026
Banquet Server
Grandview Elegant Events
09.2023 - 06.2024
NYP Volunteer
New York Presbyterian Hospital
02.2023 - 01.2023
Brand Ambassador
Forever 21
07.2021 - 08.2022
Museum Representative
Hudson River Museum
02.2021 - 07.2021
BS - Health & Wellness/Psychology
Iona University
BS - Human Biology
Marist University