Eliseo Leiva

• Led and directed team members on effective methods, operations, and procedures.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Maximized quality assurance by completing frequent line checks.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Purchased food and cultivated strong vendor relationships.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Oversaw food preparation and monitored safety protocols.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Carefully interviewed, selected, trained, and supervised staff.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved safety procedures to create safe working conditions for workers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maximized performance by monitoring daily activities and mentoring team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Recommended complementary purchases to customers, increasing revenue.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered telephone and email inquiries from potential customers.
• Responded to customer enquiries via telephone and email.

• Kept work areas organized, clean and free of hazards, promoting consistent productivity.
• Transferred image to workpiece using contact printer, pantograph stylus or stamp pad.
• Brushed or wiped acid over engraving to darken or highlight inscriptions.
• Used machines to engrave customer items with desired wording and images.
• Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
• Measured and computed dimensions of lettering, designs or patterns to be engraved.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to develop and implement creative solutions to complex problems.

• Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Worked with suppliers to facilitate timely delivery and accurate inventory movements.
• Conducted research to address shipping errors and packaging mistakes.
• Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
• Reduced safety hazards by maintaining clean and orderly warehouse environment.

• Monitored and managed fuel consumption and expenses for management reporting.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Removed and unloaded packages from box trucks for customer deliveries, using extreme care to avoid damage to goods.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Completed routine maintenance on truck to keep in working order.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

• Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
• Navigated complex routes without use of GPS or wayfinding in areas of low signal.
• Skilled driving in poor weather conditions.
• Maintained clean driving record, adhering to Utah State laws and safety standards.

Reason for leaving: Graduated CDL School and was hired for a trucking job

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Dropped and hooked trailers and changed configuration of equipment.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Monitored and managed fuel consumption and expenses for management reporting.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Reason for leaving: For safety and DOT regulation issues

• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Conformed to all DOT rules and regulations.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Maintained impeccable driving record and history of zero incidents.