Elisha Flowers
Atlanta,GA
Summary
Dedicated Veterinary Practice Manager with years of experience in managing veterinary operations, ensuring high-quality patient care, and optimizing clinic efficiency. Proven expertise in staff management, financial reporting, and inventory control, coupled with a commitment to Fear-Free practices and exceptional client service. Skilled in leveraging data analytics and reporting tools to drive practice performance and achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager
HiTone Fitness
Fayetteville, GA
06.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of the HiTone Brand.
- Recruited, interviewed and hired new sales team members and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Director of Hospital Operations
UrgentVet
Kennesaw, GA
10.2022 - 12.2023
- Monitored multi-unit workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen PCC team knowledge.
- Oversaw operational functions to verify inventory levels and budget adherence.
- Recruited, hired, and trained Practice Managers for each location, working to establish key internal functions and outline scope of position and PCC model.
- Monitored expenditures to mitigate risk of overages.
- Optimized operational processes using analytics tools to address specific performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively increasing popularity in new markets.
Veterinary Practice Manager
UrgentVet
Atlanta, GA
01.2020 - 10.2022
- Liaised with care team and DVM(s) to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with care team and families to assess and meet the individual needs of each pet.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, DVM(s), and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility including the requirement of LevelUp and Fear-Free Certification completion.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all care team staff, providing direct supervision, ongoing staff development and continuing education to employees.
Care Team Supervisor
Paws and All Veterinary Clinic
Atlanta, Ga
09.2018 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained detailed diagnosis and treatment records for future reference.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Developed and implemented safety protocols to protect staff, guests and animals.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Performed radiograph testing to assist DVM(s) in making informed diagnoses and determining best treatment plans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases via Avimark.
Veterinary Assistant
Paws and All Veterinary Clinic
Acworth, GA
08.2016 - 09.2018
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Followed safety protocols for handling animals.
- Restrained animals for examination and treatment.
Education
Master of Science - Biological And Physical Sciences
Walden University
Minneapolis, MN12.2024
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05.2020
Skills
- Order Management
- Staff Management
- KPI Tracking
- Profitability Optimization
- Performance Management
- CRM Software
- Strategic Planning
- Performance Improvement
- Data Analysis
Certification
- Fear-Free Certification- October 2022
Languages
French
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Manager
HiTone Fitness
06.2024 - Current
Director of Hospital Operations
UrgentVet
10.2022 - 12.2023
Veterinary Practice Manager
UrgentVet
01.2020 - 10.2022
Care Team Supervisor
Paws and All Veterinary Clinic
09.2018 - 01.2020
Veterinary Assistant
Paws and All Veterinary Clinic
08.2016 - 09.2018
Master of Science - Biological And Physical Sciences
Walden University
Bachelor of Science - Biology
Kennesaw State University