Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

ELISHA HOGUE

Chicago

Summary

Accomplished professional with extensive experience in managing complex projects and financial operations. Demonstrated ability to meet regulatory standards and achieve quality and safety objectives while overseeing all project phases. Expertise in budgeting, risk identification, cost control, and forecasting. Bilingual in Hebrew and English, effectively communicates and builds relationships across diverse cultural backgrounds.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Relationship Banker

JPMorgan Chase
Chicago
12.2023 - Current
  • Cultivated strong client relationships through tailored banking services.
  • Managed customer inquiries to achieve timely and effective resolutions.
  • Assisted clients with account openings and selections of financial products.
  • Educated customers on digital banking tools to enhance convenience.
  • Conducted financial assessments to recommend suitable banking solutions.

Project Manager/Scrum Master

Osthus GmbH
Frankfurt am Main / Aachen
01.2022 - 08.2023
  • Implemented new data governance framework supporting global initiatives, enhancing organizational alignment.
  • Led cross-functional teams in developing and enforcing data governance policies ensuring accuracy, security, and compliance.
  • Facilitated Scrum process for 10 team members as a servant leader, promoting collaboration and goal alignment.
  • Guided team through Agile framework, clarifying Scrum principles, roles, events, and artifacts.
  • Proactively identified and eliminated impediments hindering team progress, ensuring smooth project development.
  • Collaborated with stakeholders to assess risks and resolve issues, maintaining project integrity.
  • Coordinated compliance examinations with internal audit and external regulators, achieving favorable outcomes.
  • Conducted data risk assessments, proposing remediation actions to mitigate potential risks.

Project Officer (Contract)

Geodis GmbH
Frankfurt am Main
01.2021 - 12.2021
  • Managed logistics operations for large airfreight company, encompassing transportation, warehousing, and distribution.
  • Cultivated strong supplier and customer relationships to ensure timely delivery of goods.
  • Directed a team of 10 logistics professionals, ensuring compliance with transportation regulations.
  • Executed transportation logistics projects focused on route optimization, carrier selection, and cost reduction.
  • Collaborated with IT and legal teams to establish data classification and access control policies.

Project Coordinator

KGPCo
Chicago
01.2017 - 12.2020
  • Managed 60 telecommunication tower sites throughout real estate processes, reviewing contracts and agreements.
  • Coordinated with vendors, environmental engineers, and architectural firms to facilitate 4G and 5G network deployment.
  • Supported $10M project alongside two project managers by ensuring financial transparency through diligent report monitoring.
  • Collaborated with cross-functional teams to guarantee successful telecommunications infrastructure deployment.
  • Led status meetings, delivering project updates and communicating objectives to team members.
  • Maintained comprehensive project documentation, including charters, status reports, and change requests.
  • Mitigated risks by engaging clients and engineers in dialogue to review construction drawings.
  • Conducted site visits and inspections to monitor progress and enforce safety compliance.

Retail Sales Expert

T-Mobile
Chicago
07.2013 - 12.2016
  • Leveraged effective sales strategies to maximize revenue and exceed monthly quotas.
  • Maintained a customer satisfaction rating of 95% through proactive issue resolution.
  • Developed a loyal customer base by providing outstanding service and fostering relationships.
  • Conducted inventory management to ensure product availability and timely restocking.
  • Played a key role in visual merchandising and store layout design to enhance shopping experience.
  • Trained and mentored new sales associates to improve product knowledge and sales techniques.
  • Utilized point-of-sale systems for accurate cash and credit card transactions.
  • Contributed positively to team dynamics through expert sales services.

Education

Bachelor of Science - Business Administration

DeVry University
Chicago, IL
02-2018

Skills

  • Google Workspace and MS Office Suite
  • Project management tools
  • Financial accounting and budgeting
  • Forecasting and reporting
  • Risk assessment and mitigation
  • Stakeholder management

Certification

Professional Certified Scrum Master (PSM), Scrum.org, 2022 - Active

Accomplishments

  • Led cross-functional teams through the successful execution of complex projects, consistently delivering high-quality results on time and within budget.
  • Introduced and facilitated daily stand-up meetings, sprint planning, and retrospectives, enhancing team communication and accountability.
  • Developed and maintained detailed project plans, effectively allocating resources, managing risks, and ensuring project scope alignment with organizational goals.
  • Mentored and coached team members in Agile practices and Scrum principles.
  • Implemented project management software tools like Monday.com, Jira and Trello to enhance project tracking, transparency, and reporting.
  • Received recognition for consistently achieving project milestones and delivering high-quality results, contributing to a positive organizational reputation.

Languages

English
Native/ Bilingual
Hebrew
Native/ Bilingual
German
Elementary

References

References available upon request.

Timeline

Relationship Banker

JPMorgan Chase
12.2023 - Current

Project Manager/Scrum Master

Osthus GmbH
01.2022 - 08.2023

Project Officer (Contract)

Geodis GmbH
01.2021 - 12.2021

Project Coordinator

KGPCo
01.2017 - 12.2020

Retail Sales Expert

T-Mobile
07.2013 - 12.2016

Bachelor of Science - Business Administration

DeVry University

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