Elisha Humphery III
Spring,TX
Summary
Achieved high client satisfaction by utilizing an engaging and outgoing approach to relationship building. Developed innovative solutions that addressed client needs across multiple sales sectors. Promoted an environment that values and celebrates team success.
Overview
10
10
years of professional experience
Work History
Hazmat Material Specialist
Sprint Transport
01.2024 - Current
- Properly load and unload chemicals at various locations in a timely, compliant, and efficient manner.
- Correctly connect and disconnect hoses while operating pumps, and valves for loading and unloading.
- Complete manifests, logs and other paperwork accurately and timely.
- Maintaining customer relations through incorporating Excellent customer service to clients.
Owner Operatior Hazmat Materials
Service Transport
Houston, TX
06.2017 - 12.2024
- Oversaw scheduling operations and negotiated competitive rates with vendors.
- Conducted comprehensive audits of fuel logs on a daily and weekly basis.
- Facilitated chemical plant operations during critical periods.
- Maintained up-to-date logs in compliance with federal standards.
- Oversaw daily operations, ensuring timely delivery and superior customer service.
- Developed and implemented efficient logistics strategies to optimize transportation routes.
- Established quality control measures, ensuring compliance with industry standards and regulations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner Operations Mgr-Reefer
Prime Transport
09.2017 - 06.2019
- Managed OTR and Local drivers by negotiating rates.
- Manage acceptance and registration process for new shipments.
- Hands-on during process of prospecting clients (B2B sales).
- Assist with grocer chain operations when necessary.
- Ensure logs are current and compliant based on Federal standards.
Store Manager
Mattress Giant
Houston, TX
08.2015 - 09.2017
- Enhanced customer satisfaction through implementation of streamlined business processes.
- Led store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented sales strategies to enhance customer engagement and drive revenue growth.
- Coordinated promotional events, boosting foot traffic and enhancing brand visibility in the market.
- Monitored performance metrics, identifying areas for improvement to enhance operational efficiency.
- Fostered a positive team environment, promoting collaboration and high morale among employees.
- Developed staff schedules, balancing coverage needs with labor cost control measures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Forest Brook Sr High
Skills
Analyzed customer feedback and employed targeted communication methods to fulfill requirements, contributing to sales growth
Designed and implemented a streamlined sales process to improve operational workflows and attract new customers
Encouraged teamwork and enhanced productivity by fostering positive interactions among team members on the sales floor
Investigated principles of value-based selling to reinforce pricing integrity and build lasting customer relationships
Leveraged expertise in Microsoft Office Suite to create comprehensive reports and presentations
Education Licenses
- Forest Brook Sr High, High School Diploma, Graduated top 20%.
- TEXAS DEPARTMENT OF INSURANCE (TDI), Life and Health License
- Commercial Driver’s License, Obtained CDL and maintained for 7 yrs.
Personal Information
- Title: Professional Sales Leader
- Driving License: CDL
Accomplishments
Exceeded quotas to achieve store manager position.
Won several awards and spiffs over the course of my sales career.
Set new sales records, and was sent to train at struggling stores.
Reached as high as a 60% closing rate on self generated face to face leads.
Managed to hold the line and sell value on over 50% of my sales.
Timeline
Hazmat Material Specialist
Sprint Transport
01.2024 - Current
Owner Operations Mgr-Reefer
Prime Transport
09.2017 - 06.2019
Owner Operatior Hazmat Materials
Service Transport
06.2017 - 12.2024
Store Manager
Mattress Giant
08.2015 - 09.2017
High School Diploma -
Forest Brook Sr High