Elisha Sanchez
Fontana,CA
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
23
23
years of professional experience
Work History
Guest Services Representative
Extended Stay America, ESA
Ontario, California
01.2025 - Current
- Monitored security cameras to ensure safety of customers and staff.
- Assisted with luggage storage upon request.
- Tracked inventory levels of supplies needed for front desk operations.
- Answered incoming calls from guests seeking reservations or general information.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Maintained cleanliness of lobby area and front desk counter.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Frontline Cashier
Sam's Club
Ontario, CA
12.2022 - 05.2024
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store and equipment
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product knowledge
- Built strong relationships with members to ensure a comfortable and safe shopping experience
- Operated POS systems, cash handling as well as accepting other forms of payments
- Sold club membership packages to new and existing members along with opening new company credit accounts
- Maintained cleanliness of store using various cleaning solutions and equipment
Customer Service Representative
United Pacific Oil
Norco, CA
11.2021 - 01.2023
- Created a new customer database by entering customer information into a database
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Uphold the highest standards of cleanliness and staff conduct
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Provided a welcoming customer experience by greeting and acknowledging customers
- Maintained a clean environment insuring a quality experience
- Provided accurate price points and product knowledge by answering any questions or concerns in a timely and efficient manner
- Operated POS systems including cash vault systems and cash handling
- Accepted various forms of payment
- Enrolled customers into rewards programs
- Maintained cleanliness of store including bathrooms, break room, and cooler
- Properly restocked store shelves and built displays
Beauty Associate
Benefit Cosmetics
Montebello, CA
08.2007 - 01.2009
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Educated customers on the company's products, services
- Customer service, and appreciation
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Uphold the highest standards of cleanliness and staff conduct
- Operated POS systems including exchanges and refunds
Beauty Consultant
Merle Norman Cosmetics
Victorville, CA
01.2004 - 05.2006
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Uphold the highest standards of cleanliness and staff conduct
- Approached potential and existing clients to offer one on one product demonstrations and beauty consultations
- Utilized strong product knowledge while providing customers with beauty samples to effectively sell products
- Maintained the cleanliness and hygiene of sales floor and product cases
- Met and exceeded personal and company set goal standards
- Operated POS systems and accepted various forms of payment such as store credit, credit cards, and exchanges
Beauty Associate
ESTEE LAUDER
San Bernardino, CA
06.2002 - 12.2003
- Created a new customer database by entering customer information into a database
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Maintained and cultivated professional relationships with new and existing clients
- Greeting and assisting clients as they arrive at the beauty counter
- Provided information on beauty products according to client's needs accompanied by product demonstrations
- Operated POS systems and accepted various forms of payments
- Maintained cleanliness of store counters including makeup product cases
- Attended beauty events and training provided to learn about new product launches
Education
GED -
Apple Valley High School
Apple Valley, CA06-2021
Skills
- Customer service
- Cashiering
- Cash handling
- Inventory control
- Organizational skills
- Time management
- Communication skills
- Sales
- Writing skills
- Computer literacy
- Product Demos
- Loyalty promotion
- Guest relations
- Services and amenities promotion
- Reservation processing
Timeline
Guest Services Representative
Extended Stay America, ESA
01.2025 - Current
Frontline Cashier
Sam's Club
12.2022 - 05.2024
Customer Service Representative
United Pacific Oil
11.2021 - 01.2023
Beauty Associate
Benefit Cosmetics
08.2007 - 01.2009
Beauty Consultant
Merle Norman Cosmetics
01.2004 - 05.2006
Beauty Associate
ESTEE LAUDER
06.2002 - 12.2003
GED -
Apple Valley High School