Elisha Sanchez
Silver City,NM
Summary
Dynamic insurance agent with a proven track record at Insurance First, excelling in customer service and sales. Expert in crafting tailored insurance solutions, fostering client loyalty, and negotiating improved coverage. Recognized for enhancing client satisfaction and compliance, while maintaining professionalism and ethics in all interactions.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
20
20
years of professional experience
Work History
Insurance Agent
Insurance First
03.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Certified Cannabis Compliance Officer
Big Ranch Corporations
02.2023 - Current
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
Medical Coder
Gila Regional Medical Center
12.2004 - 12.2023
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Insurance First
03.2025 - Current
Certified Cannabis Compliance Officer
Big Ranch Corporations
02.2023 - Current
Medical Coder
Gila Regional Medical Center
12.2004 - 12.2023
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