ELISHA SAWYER
Quitman,Texas
Summary
I am an experienced and proven current Strategic Accounts Manager offering my significant background working with Wholesale and Installer accounts. My experience has equipped me with an expert ability to excel in high-pressure sales and support environments while remaining empathetic to the challenges that our customers face in the solar energy industry. I am confident in my ability to facilitate learning and skill development of my team members to be competent and responsible. Talented in building long-lasting and highly profitable partnerships.
Overview
2
2
years of professional experience
Work History
Strategic Sales Account Manager
Signature Solar
Sulphur Springs, TX
06.2023 - Current
- Conducted regular customer reach-outs to assess needs, identify opportunities, and develop action plans for assigned Hubspot accounts.
- Collaborated with teams such as BDM, Strategic Tech, accounting, and shipping to support customer needs.
- Provided guidance and mentorship and training to new team members B2B, HubSpot, Big Commerce, Performing many functions, shipping, processes, payment collection, etc.
- Monitored KPIs against targets and optimized strategies to achieve goals.
- Handled complex and high-profile accounts with strong acumen and relationship-building abilities.
- Connected regularly with existing high-value accounts to provide service, support and new company offerings through Hubspot.
Strategic Sales Representative
Strategic Sales
Sulphur Springs, TX
07.2022 - Current
- Ensured customer satisfaction through effective communication, problem solving, and resolution of issues.
- Collaborated with other departments, managers, and staff to develop solutions to customer problems with accuracy and efficiency.
- Solid understanding of the technical aspects and components of our products.
- Maintained knowledge of current sales and promotions, pricing structures, policies regarding ordering and receipt of payment.
- Responsive to customers needs and inquiries in a timely manner.
- Managed and nurtured relationships with high-profile wholesale and installer accounts by providing a high level of customer service and responsiveness, answering pre-order and post-ship service related questions.
- Communicates effectively, builds trust, fosters collaboration, and promotes understanding of our mission and our products.
RMA /Customer Service Lead
Signature Solar
Sulphur Springs, TX
11.2021 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
N.A.B.C.E.P.
S.E.I. Solar Energy International
On-line01-2024
New Horizons Microsoft in MS Office - Information Technology
New Horizons Computer Learning Center
Some College in CDL Class A With Air Brakes Combination Vehicle -
Professional Truck Driver
Skills
- Planning and coordination
- Customer service
- Problem resolution
- Industry Expertise
- Multitasking
- Interpersonal Skills
- Effective Communication
- HubSpot Proficiency
- Sales Strategy, Goals and Development
- Problem-Solving
- Team Building
- Analytical Skills
- Organizational Skills
- Team Collaboration
- Self Motivated
Accomplishments
- EPA SMARTWAY AWARD ATA conference
- Oil Pricing and Information Systems Fleet Fueling Conference OPIS
- Multiple years attendance at Integrated Fuel Technologies Fuel Optimization User's Conference
- Multiple other Business enhancement/driver retention/fuel/maintenance conferences
- Good working knowledge of energy markets, benchmarking, hedging fuel negotiating fuel discounts with vendors
- 15+ years CDL with air brakes, 2+over the road, clean driving record
- Proficient with Caterpillar and Detroit Electronic Technician Software
- 5+ years in heavy duty truck and trailer maintenance
References
References available upon request.
Timeline
Strategic Sales Account Manager
Signature Solar
06.2023 - Current
Strategic Sales Representative
Strategic Sales
07.2022 - Current
RMA /Customer Service Lead
Signature Solar
11.2021 - Current
N.A.B.C.E.P.
S.E.I. Solar Energy International
New Horizons Microsoft in MS Office - Information Technology
New Horizons Computer Learning Center
Some College in CDL Class A With Air Brakes Combination Vehicle -
Professional Truck Driver
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