Elisia Santos Henriquez
GAITHERSBURG,MD
Summary
Customer Service Representative who is experienced in solving customers' complaints and handling claims to regain their trust and satisfaction. Refunds, documentation, and follow-up are among the key functions performed by the representative in collaboration with the managers. It would be interesting to try to use my skills of empathy and communication there.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Service Representative
Crest Advanced Dry Cleaners
Germantown, MD
06.2025 - Current
- Assisted customers with garment care inquiries and service options.
- Processed orders and maintained accurate records in the system.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Maintained cleanliness and organization of the front counter area for customer convenience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided friendly and efficient service during peak hours and busy seasons.
Education
Gaithersburg High School
Germantown, MDSkills
- Order processing
- Customer service
- Problem resolution
- Effective communication
- Professional telephone demeanor
- Time management
- Team collaboration
- Conflict management
- Follow-up skills
- Creative problem solving
Languages
English
Native/ Bilingual
A1
Spanish
Professional
A1
Affiliations
- Volunteer, Nails, Art
Timeline
Customer Service Representative
Crest Advanced Dry Cleaners
06.2025 - Current
Gaithersburg High School