ELISSA M. GARCIA
Richmond
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
The Round Top Collection Gallery
10.2018 - 01.2026
- Oversaw daily store operations, leading a team of 10 employees while managing inventory for 500+ products and processing bi-weekly payroll.
- Designed customized product arrangements based on customer preferences, enhancing satisfaction and driving repeat business.
- Performed weekly inventory audits and managed stock levels for 500+ products, ensuring accuracy and consistent product availability.
- Oversaw daily store operations, led a team of 10 employees, managed inventory for 500+ products, and processed bi-weekly payroll to ensure smooth operations.
- Recruited, interviewed, and trained new team members to improve team productivity and streamline operational processes.
- Developed staff training programs, improving team performance and service delivery.
Receptionist
Kids R Kids
04.2011 - 07.2015
- Oversaw receptionist desk responsibilities, including handling 50+ incoming calls and greeting 100+ visitors daily.
- Entered and maintained medical data for 500+ students in School Leader software, ensuring accuracy and accessibility.
- Managed and organized over 150 confidential student and parent records in a digital filing system, enhancing data retrieval efficiency.
- Entered and maintained medical data for 500+ students using the School Leader software program.
- Prepared deposits and managed billing accounts, ensuring accurate and timely transactions to support financial operations.
- Prepared deposits and managed billing accounts to ensure timely and accurate transactions.
Various Roles
Capital One
03.2007 - 04.2011
- Approved 15 supervisor overrides weekly, resolving customer issues swiftly and maintaining operational integrity.
- Processed an average of 50 customer transactions daily while ensuring compliance with bank guidelines and procedures.
- Responded to an average of 50 customer inquiries daily regarding accounts, products, rates, and services, utilizing CRM software to track and manage requests.
- Conducted weekly outbound calls to 20+ prospects and customers, connecting them with specialist areas such as Merchant Services, Investments, and Small Business.
- Balanced cash daily through meticulous tracking of transactions, resulting in 100% accurate financial records and compliance with company policies.
- Approved an average of 15 supervisor overrides weekly, resulting in swift resolution of customer issues and upholding operational integrity.
- Greeted 50 customers daily in the lobby and answered 20+ phone inquiries while processing transactions, contributing to increased customer satisfaction scores.
Education
High School Diploma -
Oliver Wendell Holmes High School
San Antonio05.2001
Skills
- Inventory Management
- Team Management
- Staff Training
- POS System
- Time Management
- Customer Service
- Leadership
- Decision-making
- Problem Solving
- Team development
- Financial Oversight
- Team leadership
Timeline
Assistant Manager
The Round Top Collection Gallery
10.2018 - 01.2026
Receptionist
Kids R Kids
04.2011 - 07.2015
Various Roles
Capital One
03.2007 - 04.2011
High School Diploma -
Oliver Wendell Holmes High School