Elissa Vicente
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
05.2020 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members monthly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
MBA - Organizational Leadership
National University
La Jolla, CA05.2024
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ10.2023
Bachelor of Science - Human Development.
Arizona State University
Tempe, AZ10.2023
Skills
- Sales Expertise
- Issue Resolution
- Employment Law
- Business Management Principles
- Time Management
- Customer Service
- Microsoft Windows
- Staff Supervision
- Microsoft Outlook
- Goals and Performance
- Manage Budgets
- Employee Scheduling
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
05.2020 - Current
MBA - Organizational Leadership
National University
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Science - Human Development.
Arizona State University
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