Elissa Volensky

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

Coordinated sections of 4-8 tables, along with maintaining sidework, guest satisfaction and kitchen timing

• Trained incoming staff on restaurant practices, culture and procedures to maximize job satisfaction and productivity
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.