Tyra Barnett
Cincinnati,OH
Summary
Highly organized and detailed-oriented representative with more than 7 years' experience supplying thorough, organized administrative support. Billing disputes representative who continually maintains a positive attitude while interacting with demanding clients. Personable Customer Service Associate dedicated to providing the highest level of service using Citi's highest standards. Outgoing and efficient with the capacity to multi-task. A subject matter expert who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Disputes intake
Fifth Third Bank
Cincinnati, OH
09.2023 - Current
- Intaking, and accurately filing fraud and non-fraud disputes for Fifth Third Bank customers. Using active listening skills to accurately determine if disputes relate to debit card, credit card, check, ATM, or other types of dispute. Taking special precautions for accounts relating to fraudulent activity. Completing intensive training, and using systems such as CD1, NetReveal, and PRISM to locate, and file sensitive and confidential, customer and financial information.
Fraud Analyst
Fifth Third Bank
Cincinnati, OH
06.2025 - 01.2026
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve response strategies.
- Developed and implemented monitoring systems for real-time fraud detection and prevention initiatives.
- Trained junior analysts on investigative techniques and best practices in fraud analysis.
- Implemented verification protocols for wire transfers to validate client initiation and confirm recipient details.
- Collaborated with different departments to evaluate and address fraud referral forms, enhancing overall fraud detection efforts.
COMPLIANCE AML KYC ASSOCIATE
CITIBANK
12.2017 - 08.2023
- Demonstrated experience in utilizing and knowledge of FDR, RPLID, Sawgrass, and IBS systems
- Timely and accurate processing of Account Activity and Currency Transaction Reporting (AAR and CTR)
- Processing the currency transaction report for Brands Front End
- Working additional information request (airs) where I contact card members when suspicious activity is going on, on the account
- Work commercial verification where I verify card members businesses in LexisNexis, Liberty, security of state, Experian, Equifax, Dun and Bradstreet
- Capable of using the following systems: Citrix, KYC Web Tool, FDR, HOST, BEST, Verification systems, Sawgrass, Eclipse, CSP, ACE, AIRS
BILLING DISPUTES EXPERT
CITIBANK
08.2016 - 12.2017
- Developed new process for employee evaluation, which resulted in marked performance improvements
- Worked directly with agents and supervisors to achieve improved processes in order to approve fluidity in processes
- Assist customers with billing issues on account
- Update customers' accounts with correct personal information
- Read through documents and explain procedures with customers to confirm they are aware of processes we are needing to take
Education
Associate - culinary arts
Cincinnati State Technical and Community College
Cincinnati, OH02-2016
Skills
- Eclipse
- Bartender for 7 years
- Restaurant experience
Timeline
Fraud Analyst
Fifth Third Bank
06.2025 - 01.2026
Disputes intake
Fifth Third Bank
09.2023 - Current
COMPLIANCE AML KYC ASSOCIATE
CITIBANK
12.2017 - 08.2023
BILLING DISPUTES EXPERT
CITIBANK
08.2016 - 12.2017
Associate - culinary arts
Cincinnati State Technical and Community College