Elixandra Ortiz
Bronx,NY
Summary
Accomplished Manager on Duty at Chipotle, adept in staff training and development, and customer service excellence, ensuring high satisfaction and repeat business. Skilled in delegation and maintaining operational standards at Little Dreamers Daycare, significantly enhancing safety and cleanliness. Demonstrates a strong blend of leadership and sales acumen, driving team performance and business growth.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Chipotle
Bronx, NY
09.2019 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Daycare Assistant
Little Dreamers Daycare
Bronx, NY
06.2018 - 06.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Comprehensive Model School Project
1501 Jerome Ave06.2020
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Manager on Duty
Chipotle
09.2019 - Current
Daycare Assistant
Little Dreamers Daycare
06.2018 - 06.2019
High School Diploma -
Comprehensive Model School Project