Eliza Gonzalez
Stanwood,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Office Manager
Evident Alliance / Dr. Crystal Garnes DDS
07.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Practice Manager of Operations
Gentle Dental
02.2010 - 05.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Ordered all office supplies and kept check on inventory levels.
- Trained interns and newly hired team members on office procedures and computer system.
- Supervised team of 15office personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.1999
Skills
- Financial Tracking
- Regulatory Compliance
- Report Preparation
- Office Supplies and Inventory
- Workflow Planning
- Clerical Support
- Email Correspondence
- Handling Complaints
- Administering Payroll
- P&L Responsibility
- Scheduling
- Administration and Operations
- Customer Relations
- Evaluate Performance
- Workflow Optimization
- Client Correspondence
- Credit and Collections
- Coaching and Training
- Biweekly Payroll Processing
- Accounts Payable and Receivable
- Budgeting
- Organizational Skills
- Team Bonding
- Conflict Management
- Documentation
- Financial Reporting
- Billing and Invoicing
- Inquiry Requests
- Monthly Closings
- Cash Flow and Reconciliation
- Business Administration
- Staff Training
- Financial Management and Reporting
- Customer Service Management
- Performance Improvement
- Administrative Oversight
- Training and Development
- Deposit Collection
- Written Communication
- Account and Ledger Reconciliations
- Account Reconciliation
- Budget Administration
- Microsoft Office
- Leadership and Change Management
- Banking Operations
- Excellent Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Office Manager
Evident Alliance / Dr. Crystal Garnes DDS
07.2022 - Current
Practice Manager of Operations
Gentle Dental
02.2010 - 05.2022
High School Diploma -
Saddleback High School
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