ELIZA GUERRERO
Lubbock
Summary
Results-driven professional with over 7 years in healthcare coordination. Skilled in managing referral processes and developing strong relationships with insurance providers to streamline operations. Committed to maintaining confidentiality and improving patient care outcomes.
Overview
9
9
years of professional experience
Work History
Patient Referral Coordinator
TTUHSC
Lubbock, TX
07.2025 - Current
- Managed patient referral processes to ensure timely and accurate scheduling.
- Communicated with healthcare providers to gather necessary patient information.
- Assisted in verifying insurance eligibility and benefits for referred patients.
Managed Care Coordinator
TTUHSC
Lubbock, TX
02.2019 - 06.2025
- Managed authorization requests and ensured compliance with managed care policies.
- Developed strong working relationships with insurance companies to streamline prior authorization processes.
- Enhanced patient satisfaction with personalized care coordination, addressing individual needs and concerns.
- Trained new staff on managed care procedures and documentation standards.
OFFICE MANAGER
STRIPE A ZONE
Lubbock, TX
01.2017 - 12.2018
- Streamlined office operations, enhancing workflow efficiency and reducing administrative delays.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Coordinated team schedules and meetings, optimizing resource allocation and time management.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
MEDICAL
INTERNATIONAL BUSINESS COLLEGE
LUBBOCK, TEXAS06-1993
High School Diploma -
LUBBOCK HIGH
LUBBOCK, TEXAS06-1986
Skills
- Maintaining confidentiality
- Follow-up coordination
- Scheduling appointments
- Insurance verification
- Referral tracking
- Attention to detail
- Critical thinking skills
Timeline
Patient Referral Coordinator
TTUHSC
07.2025 - Current
Managed Care Coordinator
TTUHSC
02.2019 - 06.2025
OFFICE MANAGER
STRIPE A ZONE
01.2017 - 12.2018
MEDICAL
INTERNATIONAL BUSINESS COLLEGE
High School Diploma -
LUBBOCK HIGH